Job Description

Are you passionate about data analysis and eager to explore the world of Revenue Management and Reservations? Join our Revenue Office team and gain hands-on experience in optimizing revenue performance across our luxury properties.

As a Revenue & Reservations Intern, you will support both the analytical and operational sides of the business, with a particular focus on reservation quality control, data accuracy, and process improvement You will work closely with experienced professionals, developing a strong understanding of market dynamics, booking strategies, and guest journey optimization.

At Belmond, we empower our interns to make meaningful contributions while providing the guidance and support needed to grow. This is a unique opportunity to gain exposure to both Revenue Management and Reservations operations within a luxury hospitality environment.

Join us and take the first step in building your career in Revenue Management.

Responsibilities

Revenue & Data Analysis

• Support the creation and enhancement of reports to monitor booking trends, pickup, cancellation patterns, and payment deadlines
• Assist in analyzing reservation data to identify opportunities for revenue optimization and improved forecasting accuracy

Reservations & Quality Control

• Perform reservation quality checks to ensure accuracy, completeness, and compliance with company standards (rates, segments, payment terms, profiles)
• Monitor and verify key data points such as guest details, rate codes, market segments, and special requests
• Identify inconsistencies or errors and proactively follow up with the relevant teams to ensure correction
• Support the implementation and continuous improvement of quality control processes and SOPs within the reservations function

Reservations Operations Support

• Help maintain accurate and up-to-date reservation records in the Property Management System
• Assist in managing booking modifications, cancellations, and special requests in line with company policies
• Provide clear and accurate information regarding services, availability, and rates
• Support communication with guests and internal teams to ensure a seamless booking experience

Cross-functional Collaboration

• Work closely with Sales, Front Office, and other departments to ensure alignment and smooth guest journeys

• Contribute to enhancing the overall guest experience through accurate and high-quality reservation handling

Requirements

• Eligibility to work in Italy
• Degree (or currently pursuing) in Hospitality Management, Business Administration, or a related field
• Availability for a 6-month internship
• Fluency in English (Italian is a plus)
• Strong interest in luxury hospitality and revenue management
• Analytical mindset with strong attention to detail
• Organized, proactive, and quality-oriented approach to work

Benefits

What We Offer

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• 6 months paid internship
• Harvard Management Online Training.
• Corporate Belmond and LVMH Benefits.
• Meals vouchers.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.