Job Description

Salary: Up to £54,790 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: SC

Location: Gatwick – 2 days per week office attendance required

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Monday 21st September 2026

Interview Date: W/C Monday 5th October 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Revenue & Projects Team is responsible for ensuring that all administrative activities relating to revenue management and time recording are completed accurately and within required timescales. This function is critical to the organisation, supporting the timely collection of customer payments and the provision of essential management information relating to resource utilisation and expenditure allocation across the CAA.

As part of a wider team, colleagues collectively contribute to customer invoicing, query resolution, support of credit control queries, and the administration of the project tracking process. The team also plays a key role in driving continuous improvement, seeking opportunities to enhance processes, improve service delivery, and increase efficiency across all areas of responsibility.

The R&P Team Leader role is responsible for leading and developing the Revenue & Projects Team, ensuring the accurate and timely delivery of all revenue administration, customer invoicing, project coding, and associated support activities. The postholder will oversee the day-to-day operations of the team, ensuring prioritisation of workloads, high standards of customer service, data accuracy, and process compliance are maintained. The postholder will also be responsible for coordinating in a timely manner, customer and invoice queries including liaison with technical teams within the regulatory sector, the funding & Value team, credit control

The role plays a vital part in supporting the organisation's financial management by enabling the timely collection of customer revenue (~£200m) and ensuring the provision of reliable management information relating to resource utilisation and expenditure allocation through project tracking.

The Team Leader will champion continuous improvement, driving efficiencies, enhancing service delivery, and fostering a positive and high-performing team culture.

Core Accountabilities

Leadership and Team Management

• Lead, motivate and develop the Revenue & Projects Team to deliver a high-quality service.
• Prioritise workloads and resources to ensure SLA objectives and deadlines are consistently achieved.
• Monitor team performance through agreed KPIs and service standards.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote a culture of accountability, collaboration, continuous learning, and customer focus.
• Support training needs and support training gaps, conduct performance reviews, manage team absences, reviewing and prioritising workloads, and resolving any employee issues that arise.

Revenue Administration and Invoicing

• Oversee the accurate and timely production of customer invoices in accordance with organisational policies and procedures.
• Ensure income is appropriately recorded and administered.
• Monitor invoice processing activities and identify opportunities to improve efficiency and accuracy.
• Support the resolution of invoicing issues and customer queries, escalating complex matters to technical experts where appropriate.

Project Support Administration

• Ensure the effective administration of the organisation's project code processes.
• Monitor compliance with project code requirements and deadlines and recommend actions on non-compliance
• Actively review on a regular basis the project code database to ensure it reflects required and open project codes

Customer Service and Stakeholder Management

• Act as an escalation point for internal and external customer queries as required.
• Develop positive and credible working relationships with stakeholders across SFPR and the wider organisation, including technical experts within the Regulatory sectors.
• Ensure team communications are clear, timely, and customer focused.
• Work collaboratively with colleagues and influence the prompt resolution of issues to improve service delivery.

Continuous Improvement

• Lead on the identification, recommendation and implementation of process improvements to increase efficiency, control, and customer satisfaction.
• Review existing procedures and contribute to service improvement initiatives.
• Use data and stakeholder feedback to identify and influence changes to improve organisational efficiency and customer experience.
• Support the implementation of new systems, processes, and ways of working.
• Champion innovation and embed a culture of continuous improvement within the team.

Governance, Controls and Reporting

• Ensure compliance with relevant financial controls, policies, and procedures.
• Maintain accurate records and documentation supporting audit and assurance requirements.
• Produce and analyse performance and management information to engage with and make recommendations of best practice to budget holders and senior colleagues to support decision-making.
• Ensure robust checking mechanisms are in place for all data input and processing ensuring that they are consistently used.
• Identify and manage operational risks within the team's remit, ensuring data led solutions are identified to mitigate current and future risks.

About You

Essential Knowledge and Experience

• Experience of leading and developing a team in a finance, revenue, billing, or administrative environment.
• Experience of customer invoicing and revenue administration processes.
• Experience of managing workloads and delivering services within agreed deadlines.
• Experience of handling customer and stakeholder queries effectively.
• Strong understanding of financial controls and data accuracy requirements.
• Experience of implementing process improvements and driving operational efficiencies.

Essential Skills

• Strong analytical and problem-solving skills.
• Significant experience of working with large data sets within Microsoft Excel
• Strong attention to detail and accuracy
• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities for self and team.
• Flexible working mindset and adaptation to changing priorities
• Excellent communication and interpersonal skills.
• Ability to build effective relationships with a wide range of stakeholders.
• Competent in the use of financial and business systems.

Desirable

• Experience of time recording, project tracking systems.
• Continuous Improvement qualification or experience of Lean/process improvement methodologies.
• Financial qualification or relevant professional accreditation.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

SC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 5 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on SC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.