Job Description

Revenue Operations Manager, (Sales Operations)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing - and we’re hiring a Revenue Operations Manager to join our mission-driven team that’s redefining the court reporting industry. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

As the Revenue Operations Manager, you’ll report directly to the Vice President of Revenue Operations and serve as the dedicated Sales Operations partner to our Outside Sales organization. You'll work hand-in-hand with Sales Directors to keep the team running efficiently - driving scale through systems, data, and processes that let reps and leaders focus on selling. This is an individual contributor role with high visibility and real influence over how our sales org operates day to day.

Who are you?

You're a detail-oriented operator who loves making complex sales processes simpler and more effective. You're comfortable in the CRM, comfortable with data, and just as comfortable sitting across the table from a Sales Director working through a territory or comp question. You know how to prioritize across competing requests, communicate clearly, and build trust with the people you support. You're a builder, not just a maintainer - you look for what's broken or inefficient and fix it before someone has to ask.

On a regular basis you will

• Serve as the primary Sales Operations point of contact for Outside Sales Directors, partnering closely on territory planning, target setting, activity management, and performance reporting.
• Maintain and optimize CRM (HubSpot) workflows, data hygiene, and configurations specific to the Outside Sales motion.
• Build and maintain dashboards and reports that give Sales Directors and reps visibility into pipeline, forecast, and rep performance.
• Support sales process design and enforcement - qualification stages, approval processes, and handoffs to/from other teams.
• Identify and resolve operational bottlenecks affecting Outside Sales productivity, escalating or partnering cross-functionally where needed.
• Create and maintain documentation and training materials for Outside Sales tools and processes; support onboarding of new reps from a systems/process perspective.
• Partner with the broader Rev Ops team to ensure Outside Sales processes stay aligned with company-wide GTM systems and standards.

You’re gonna crush it if

• You have 3+ years of experience in Sales Operations, Revenue Operations, or a related role, ideally supporting an outside/field sales team.
• You have strong CRM experience (HubSpot preferred) and are comfortable building reports, dashboards, and workflows independently.
• You have solid analytical skills and are comfortable translating data into clear recommendations for sales leaders.
• You're highly organized and can manage multiple stakeholder requests and projects at once without dropping the ball.
• You communicate clearly and build credibility quickly with sales leaders, even when the news isn't what they want to hear.
• You take ownership - you don't wait to be told something's broken, you go find out and fix it.

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Revenue Operations professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Compensation + Growth Opportunities - Enjoy a competitive pay range of $130,000 - $156,000, incentive bonus included

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.