Job Description

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The best CMMS for healthcare maintenance professionals.

Revenue Operations Analyst

Who we are:

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations through technology. FSI supports over 400 million sq ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 900 hospitals, including some of the largest and most cutting-edge networks in the country like Yale New Haven Hospital, Atrium, UPMC, UNC Health, and beyond. We work directly with our customers to build flexible modern technology that fits their complex needs.

In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:

We are looking for a Revenue Operations Analyst to align revenue and customer information across internal tools, facilitate process improvements to improve marketing and sales processes, and provide analytical insights that help drive business growth. This person will report into the Business Development and Strategy department and will work closely with sales, marketing, professional services, and finance teams to align efforts.

The ideal candidate will have experience in revenue operations, business analysis, sales operations, or performance marketing. This person will have strong analytical and problem-solving skills, and a comprehensive understanding of the sales process. The ideal candidate will have analytical skills that ensure we make decisions based on accurate data and actionable KPIs, and their critical reasoning capabilities will spot opportunities for process simplification and synergy across tools.

Responsibilities

• Manage and optimize the revenue operations process, from lead generation to customer acquisition to renewal
• Own complex, critical revenue operations systems (CRM) and tools used in cross-functional workflows, including deal closure
• Create and manage reports/dashboards to align data between departments and deliver valuable insights to key stakeholders on a scheduled or as-needed cadence
• Work closely with the sales, marketing, finance, and operations teams to align efforts and ensure a seamless customer experience
• Use data and analytics to measure and improve marketing and sales performance
• Conduct market and customer research to understand the target audience and identify opportunities for growth
• Provide CRM training and support to ensure data cleanliness across tools
• Contribute to the development and continuous improvement of the revenue operations process

Our Ideal Candidate

• 2-3 years of experience in revenue operations or a related field (sales or marketing operations, performance marketing, business analytics)
• Tested project management skills, with the ability to prioritize and manage multiple tasks and projects
• Strong analytical and problem-solving skills, with experience using data and analytics to improve business performance
• Familiarity with sales, operations, and marketing tools, such as HubSpot, Smartsheet, and NetSuite
• Excellent communication and collaboration skills, with experience working cross-departmentally
• Knowledge of the sales process and the company’s target audience and goals
• Flexibility and adaptability to change
• Basic SQL experience a plus
• A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop new skills
• Bachelor’s degree in business, marketing, or a related field

We are committed to fostering a diverse, inclusive environment and encouraging these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Location:Remote

Employment Type:Full-Time Employee

Compensation:
The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The salary is expected to fall within the range of $70,000 - $88,000.

Our Values:

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

We look forward to hearing from you!
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.