The Revenue Operations Analyst supports the revenue operations function through data-driven analysis and reporting across pricing, revenue management, forecasting, KPI governance, and process improvement activities. The role analyzes revenue, pricing, customer, operational, and market data to identify trends, risks, and opportunities that enhance revenue growth, customer retention, price realization, and margin performance across Casella's waste, recycling, and resource management operations. Working closely with the Director of Revenue Operations and partnering with Sales, Finance, Operations, Customer Care, and Sales Operations, this position develops reporting, dashboards, forecasts, and actionable business recommendations that support informed decision-making, strengthen revenue integrity, and drive operational excellence throughout the customer and revenue lifecycle.
Hiring range: $74,000-$97,000
Nature & Scope
The Revenue Operations Analyst operates in a highly collaborative, data-driven environment that supports enterprise-wide revenue management, pricing, forecasting, and performance reporting. The position applies analytical, financial, and business expertise to collect, interpret, and communicate information across multiple revenue streams, customer segments, service lines, and geographic markets. The role serves as a key analytical partner to Revenue Operations, Sales, Finance, Operations, Customer Care, and field leadership, helping identify opportunities to improve revenue performance, customer retention, pricing effectiveness, fee execution, and margin achievement.
As a provider of essential waste, recycling, organics, and resource management services, Casella operates in a complex, route-based service environment where revenue performance is influenced by customer retention, service volume, pricing discipline, operational efficiency, and contract execution. The Revenue Operations Analyst supports the organization's efforts to optimize price realization, reduce revenue leakage, improve forecasting accuracy, standardize KPI reporting, and provide actionable insights to inform both strategic and day-to-day business decisions. The position requires strong analytical capabilities, effective communication skills, attention to detail, and the ability to manage multiple priorities while supporting cross-functional initiatives and continuous improvement efforts.
Career Path Progression
Revenue Operations Analyst (Professional Level)
The Revenue Operations Analyst will possess three to five years of progressively responsible experience in revenue operations, pricing, finance, sales analytics, business analytics, revenue management, or related analytical disciplines. The incumbent demonstrates a solid understanding of Casella's revenue processes, pricing practices, fee execution, customer lifecycle, and waste and recycling services.
Working with minimal supervision, the Revenue Operations Analyst handles complex analytical assignments, supports revenue forecasting and reporting activities, maintains dashboards and performance metrics, evaluates price realization and revenue trends, and identifies opportunities to improve revenue performance, margin, and customer retention. The role coordinates efforts among Revenue Operations, Sales, Finance, Operations, Customer Care, and field leadership while serving as a resource for reporting, data interpretation, and process improvement initiatives. The incumbent may provide training, guidance, and knowledge sharing to business partners and less experienced team members.
Senior Revenue Operations Analyst (Advanced Level)
The Senior Revenue Operations Analyst represents the advanced level within the job family and typically possesses six or more years of progressively responsible experience in revenue operations, pricing, finance, sales analytics, business analytics, revenue management, or related disciplines. The incumbent demonstrates comprehensive knowledge of Casella's revenue processes, pricing strategy, fee governance, revenue management practices, customer lifecycle, and service offerings.
Working with a high degree of independence, the Senior Revenue Operations Analyst serves as a subject matter expert in pricing analysis, revenue reporting, KPI governance, forecasting support, and performance analytics. The role leads complex analytical projects, develops advanced methodologies and reporting frameworks, identifies strategic risks and opportunities, recommends action plans, and supports enterprise-wide initiatives designed to improve revenue visibility, price realization, customer retention, margin performance, and operational effectiveness. The Senior Analyst provides mentoring and development support to Revenue Operations team members and is recognized as a trusted advisor to leaders across the organization.
Bachelor’s degree in finance, business administration, economics, data analytics, or a related field is required. Equivalent combinations of education, training, and experience that provide the necessary knowledge, skills, and abilities will be considered.
Candidates will have a minimum of three years of progressively responsible experience in revenue operations, pricing, financial analytics, revenue management, or related analytical function. Demonstrated experience analyzing business performance data, developing reports and dashboards, tracking and interpreting key performance indicators, supporting forecasting and planning activities, and communicating analytical findings to business stakeholders is required. Candidates must possess strong analytical and problem-solving skills, attention to detail, proficiency with reporting and business intelligence tools, and the ability to effectively collaborate with cross-functional teams in a fast-paced operating environment.
Experience supporting pricing strategy, revenue management, KPI governance, business intelligence reporting, forecasting, revenue assurance, and process improvement initiatives is helpful. Advanced analytical expertise, experience leading complex projects, mentoring or coaching team members, and six or more years of related experience may indicate qualifications for placement at the senior level. Experience within the waste, recycling, transportation, logistics, environmental services, utilities, or other route-based service industries with recurring revenue streams, pricing structures, service agreements, and customer lifecycle management is strongly preferred. Understanding of price realization, fee governance, customer retention strategies, revenue leakage prevention, and operational performance measurement within a decentralized field organization is highly desirable.
Highly analytical and detail-oriented with strong business and financial acumen, this professional must be comfortable working with complex data, recurring revenue streams, route-based service operations, and cross-functional stakeholders, and be able to communicate insights clearly, persuasively, and pragmatically to support business decisions. The role requires intellectual curiosity, sound judgment, and a continuous improvement mindset, along with the ability to balance accuracy, consistency, customer considerations, and operational realities while identifying opportunities to improve revenue growth, customer retention, pricing effectiveness, revenue integrity, and margin performance.
Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States. Founded in 1975 as a single-truck collection service, Casella employs approximately 4,000 people. We have grown our operations to include over 150 owned and/or operated facilities spanning from Maine to Maryland, delivering services to residential, commercial, municipal, industrial, and institutional customers. We service over one million customers in our operating footprint, including curbside collection service to over 800,000 households, and provide professional resource management services to over 10,000 customer locations across 44 states. In addition, we serve as the largest recycler in the Eastern United States, recovering 1MM+ tons of recyclables and nearly 400,000 tons of organic residuals each year. Today, with a clear strategy to serve our customers with integrated services, we continue to lead the solid waste industry with an innovative business model that seeks to create sustainable value beyond the traditional waste disposal model.
