Job Description

• Assist General Manager with daily commercial strategy and reporting
• Assist in implementing pricing strategies to maximize room revenue and occupancy
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
• Prepare and analyst daily, weekly, and monthly forecasts for room revenue.
• Analyze booking patterns, market trends, and economic data to inform pricing decisions
• Monitor allotments
• Adjust strategies based on forecast performance and market trends
• Monitor room inventory to ensure optimal occupancy and revenue
• Maintain rate parity across multiple platforms
• Work closely with sales, marketing, and reservations teams to align strategies and goals
• Complete end-of-the-month sales reports and prepare weekly sales strategy reports
• Monitor and evaluate economic, political, and social issues/changes
• Conducting RevGen meetings and weekly yield meetings to review performance and discuss strategies
• Participate in preparation of strategic plans for region
• Manage manpower planning and management needs
• Preparation and management of the Department’s budget
• Foster a collaborative environment between revenue management and other related departments
• Communicate strategies, performance metrics, and adjustments clearly and effectively to all relevant stakeholders
• Maintain and disseminate critical information including a master calendar of external events, competitor rate intelligence, RevPAR penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, and guest capture rates.
• Monitor, analyze and report on loyalty program penetration (overall and by account, including bookers), system contribution, and trends in rooms and non-rooms revenues by channel, segment and account.
• Manage the use of revenue systems such as N2 Pricing, Concerto and Opera, including the manipulation of yield hurdle points and daily inventory balancing where appropriate.
• Train and support hotel teams on revenue systems, functionality, and enhancements.
• Responsible for business and revenue strategy, ensuring compliance with all Integrated Business policies and procedures.

ACCOUNTABILITY

Annual Operating Profit/Payroll Budget

• Department Budget and Headcounts
• Department Budget
• Hotel Revenue
• Employee Engagement Survey
• Key Metrics

QUALIFICATIONS AND REQUIREMENTS

• Required Skills
• Essential of skill and knowledge of Opera (PMS).
• 4 years related experience or 2 years reservations/front office experience as manager or assistant manager role, minimum of 2 years in a supervisory revenue management role or an equivalent combination of education and experience.
• To lead the staffing control/employee satisfaction/the team development/cooperation with the other department/overseeing the technical issues.
• Bachelor’s degree in Hotel Administration or Business Administration.

• Excellent reading, writing and oral proficiency in English and Thai language