Job Description

Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

To assist the Director of Revenue Management in the effective leadership and direction of the property revenue management practices, as well as, to directly oversee the reservations department.
Responsibilities:
Assist the DORM in monitoring and analyzing Group and Transient demand patterns.
• Assist DORM in setting strategy to fill hotel occupancy utilizing demand and pattern management.
• Assist the DORM in monitoring and analyzing the effectiveness of restrictions and other selling strategies.
• Assist the DORM in monitoring and analyzing future turndowns and lost business to maximize revenue and occupancy.
• Assist DORM in maintaining inventory and parity rate controls on all third party websites, as needed.
• Assist the DORM in producing a 12 month rolling forecast.
• Produce and distribute a 12 day operations forecast.
• Manage and maintain all FIT reservations, production and collection efforts while maintaining the contracts as the hotel liaison for all FIT accounts.
• Produce and distribute Group Pickup Report.
• Provide directional feedback on group block pick-up and slippage.
• Audit group resumes prior to the group arrival. Audit routing, notes and other details to ensure flawless group rooming list maintenance.
• Run Groups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed.
• Attend and participate in weekly RevMerch, Sales and DBR meetings.
• Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly.
• Meet with meeting planners, as necessary, and attend pre-convention meetings.
• Be the active contact with all operational departments including participation in “staff” and “ops” meetings and act as the reservations department representative. Ensure all relevant meeting material is disseminated to the reservations department staff.
• Conduct/Chair the RevMerch meeting in the absence of the DORM.
• Ensure staff is able to describe all hotel accommodations and effectively sell upgrades and suites.
• Confirm that the operational team has all of the tools needed to quickly identify and produce package offers flawlessly on an ongoing basis.
• Be the telephone and email “point of contact” for the reservations management questions including: rate offers, date change issues, ESP rate availability questions/calls, late cancellation/no-show and other fee waiver consideration.
• Oversee accurate input of reservations into the system from internal and external sources.
• Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers.
• Ensure that all definite group bookings and addendums are accurately entered as they are received for a 3 -year horizon; all groups with a 1 year horizon are to be completed within 1 business day of turnover.
• Maintain thorough knowledge of hotel services and events.
• Have knowledge of local market and provide directional feedback given this knowledge.
• Conduct a daily reservations stand up meeting to discuss and coordinate which tasks the agents are prioritizing each day.
• Ensure reservations staff is well trained and receives ongoing training as needed on all systems including: ORS, PMS, FDC, Extranets, and SQL Server reporting.
• Assist DORM in interviewing and selecting new reservations staff when openings occur.
Prepare and conduct performance appraisals for Group Reservations Coordinators (GRC’s) / reservations staff.
• Maintain an efficient and professional working environment with open communication.
• Maintain strong interdepartmental communication particularly with the sales, convention services, front office and accounting teams.
• Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.
• Monitor room type availability in ORS and PMS for straight line sell through.
• Ensure group commissions are processed within 3 business days after checkout and assist Accounting with research on miscellaneous Travel Agent requests on commissions past due.
• Assist with ESP and wholesale account management.

Hotel Specific Essential Functions:
• Attend Daily Standup meeting
• Conduct weekly 1:1s with staff
• Ensure no show/cancellation penalties are enforced
• Process Group commissions
• Update the Omaha call center on current local promotions, specials, offers, etc.
• Respond to ELMER tickets
• Review Medallia for Reservation opportunities
• In charge of scheduling/payroll for the reservations department
• Oversee the Groups Approaching Cutoff meeting on a weekly basis
• Be available for site visits and/or tours of the property, if needed
• Process VIP reservations and ensure they are setup correctly

Qualifications:
• • Position requires a minimum of three years previous Revenue Management experience.
• Minimum (5) years of hotel experience is required: Revenue, front office, sales, and/or reservations.
• Department Head experience preferred.
• Understands GDS and Internet systems.
• Understands Revenue Management theory and practice.
• Ability to perform critical analysis.
• Comprehension of technical application of reservations system.
• Understanding of hotel product and market conditions.
• Bachelor’s Degree or Equivalent.
• Must possess the ability to handle stressful daily operations.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
• Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
• Strong understanding of forecasting, budgeting, scheduling, inventory controls, P&L analysis.
• Strong computer and technical skills to include on-line purchasing systems.
• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.
• Demonstrated ability to mentor and develop growing talent for the company.
• Demonstrated ability to handle progressive discipline/coaching discussions.
• Proven ability to engage associates at all levels.
• Demonstrated ability to work with other departmental leadership.
• This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays.
• Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.