Job Description

Job Title

Revenue Integrity Specialist

FLSA

Non-Exempt

Reports to

Manager, RCM

Grade

J

Location

Remote

Band

2A

Objective
Under general supervision, the Revenue Integrity Specialist is the operating muscle of the charge capture engine. Day to day, this individual reviews charge tickets (both paper scanned and electronic feeds from EHR) against clinical documentation, applies Omega charge capture guidelines to validate or correct the charge, reconciles charges to encounters, surfaces missed charges, and supports the dashboarding effort by feeding clean, categorized exception data upstream. The Specialist works across hospital and physician charging contexts, with a working understanding of CPT, HCPCS, ICD-10-CM, modifiers, revenue codes, and place of service implications.

Essential Job Functions

• Review paper charge tickets, electronic charge tickets (e-superbills), and EHR-driven charge feeds for completeness, accuracy, and adherence to charge capture guidelines.

• Maintain a clear, auditable documentation trail in the workflow tool, drafting exception notes to defend NCCI (PTP/MUE) and OCE modifier decisions for external auditor review.

• Validate CPT / HCPCS code selection against documentation; verify modifier appropriateness (25, 26/TC, 50, 51, 59 / X{EPSU}, 76/77, 91, 95, AS / AA / QX / QY / QK, GA / GY / GZ)

• Flag missing or mis-applied units, incorrect revenue codes, place-of-service mismatches, and date-of-service inconsistencies.

• Reconcile daily charge files against scheduled / completed encounters from EHR (Epic / Cerner / Meditech) — every encounter must have either a posted charge, a documented exception, or a defensible no-charge reason.

• Investigate variances within agreed turnaround time; raise tickets for system-level issues (interface failures, charge router rule gaps, incorrect EAP linkage).

• Apply CMS, NCCI, and client specific charge capture guidelines, including modifier driven bypass logic and outpatient OCE edits.

• Identify systemic charge capture defects (e.g., recurring infusion start/stop time gaps, recurring Mod 25 misuse on E/M with procedure) and escalate root cause to Lead with sample evidence.

• Categorize exceptions, denials-prevention findings, and missed charge recoveries using the standard taxonomy so revenue-integrity dashboards remain consistent across pods.

• Produce daily / weekly individual productivity and accuracy reports; participate in calibration sessions led by QA.

• Operate within HIPAA, HITRUST, and Omega information security policy; never share PHI outside designated channels.

• Cooperate with internal QA audits (sample-based, IQ/EQ) and respond to audit feedback with documented corrective action.

Key Success Indicators/Attributes

• Detail oriented under volume pressure – comfortable with repetitive review work without losing accuracy.

• Coachability – willing to absorb feedback from QA without defensiveness; uses calibration sessions to improve.

• Crisp written communication – exception notes are read by US revenue integrity managers; clarity matters more than length.

• Time discipline – meets daily TAT; flags blockers early rather than at end of shift.

• Confidentiality and ethical handling of PHI.

• Maintain courteous and professional working relationships with employees at all levels of the organization.

Supervisory Responsibility

No

Work Environment

This job operates in a remote home office environment This role routinely uses standard office equipment such as computers and soft phones

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Each employee’s schedule must be between the hours of 6:00 AM PST to 9 PM PST, Monday through Friday with the specific schedule for each employee to be agreed upon by the employee’s manager and the employee, taking into account the needs of the client. This position occasionally requires long hours and weekend work.

Travel

None

Required Education and Experience

• 3+ years hands-on US revenue integrity, charge capture, or charge audit experience in a US healthcare provider or vendor environment

• Bachelor’s degree or combination of relevant experience with strong RCM tenure.

• Hands-on proficiency with at least one major EHR platform: EPIC (Resolute HB/PB), Cerner Patient Accounting, Meditech (Magic/Expanse), or Athena.

• Must fulfill one of the following qualifications Pathway A – Active AAPC (CPC/COC) or AHIMA (CCS/CCS-P) certification. Pathway B – HFMA CRCR certification paired with at least 4 years of demonstrable depth in charge-capture, chargemaster, or charge-router operations.

• Working knowledge of payer guidelines and contracts, including experience in contract review, negotiations, or audit variance review across multiple payers

• Intermediate Excel proficiency, including pivot tables, lookups, conditional formatting, and basic formulas

Preferred Education and Experience

• Familiarity with HFMA MAP metrics (e.g., % missing charges, charge lag).

• Ability to read and interpret Power BI or Tableau dashboards to track exception data.

• Prior exposure to multi-hospital or Integrated Delivery Network (IDN) environments where charging rules vary by entity.

• Exposure to charge router rule design (EPIC CRD), charge capture solutions like 3M/MModal/ Optum (formerly OptumInsight) charge capture intelligence

• AAPC CPMA certification preferred

Additional Eligibility Qualifications

N/A

Security Access Requirements

In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega set forth in the “Standard Field Employee” profile.

Microsoft Office

ADP

Oracle

E1- Field Employee

Standard Employee

Standard

Equal Employment Opportunity:

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.

Required Education and Experience

• 3+ years hands-on US revenue integrity, charge capture, or charge audit experience in a US healthcare provider or vendor environment

• Bachelor’s degree or combination of relevant experience with strong RCM tenure.

• Hands-on proficiency with at least one major EHR platform: EPIC (Resolute HB/PB), Cerner Patient Accounting, Meditech (Magic/Expanse), or Athena.

• Must fulfill one of the following qualifications Pathway A – Active AAPC (CPC/COC) or AHIMA (CCS/CCS-P) certification. Pathway B – HFMA CRCR certification paired with at least 4 years of demonstrable depth in charge-capture, chargemaster, or charge-router operations.

• Working knowledge of payer guidelines and contracts, including experience in contract review, negotiations, or audit variance review across multiple payers

• Intermediate Excel proficiency, including pivot tables, lookups, conditional formatting, and basic formulas

Preferred Education and Experience

• Familiarity with HFMA MAP metrics (e.g., % missing charges, charge lag).

• Ability to read and interpret Power BI or Tableau dashboards to track exception data.

• Prior exposure to multi-hospital or Integrated Delivery Network (IDN) environments where charging rules vary by entity.

• Exposure to charge router rule design (EPIC CRD), charge capture solutions like 3M/MModal/ Optum (formerly OptumInsight) charge capture intelligence

AAPC CPMA certification preferred

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com

We offer a comprehensive benefits package that may include health, dental, and vision coverage, voluntary insurance options, a 401(k) plan with employer match, professional development opportunities, paid time off, and holiday pay. Eligible employees may also have the opportunity to participate in bonus programs, commissions, or other variable incentive plans. Benefits and incentive eligibility may vary based on position, location, and tenure.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com