Job Description

Newport News, Virginia

Hiring Range

$20.40 - $26.55/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Effectively utilizes all department specific computer and telephone systems. Responsible for leading day-to-day operations of assigned department; participates in the development and delivery of staff education, training and orientation. Manages team workload, special projects; identifies issues and develops action plans to correct; reports trends. Monitors staff productivity that indicates timeliness and accuracy of tasks. Acts as a liaison between the department and outside departments providing consistent, detailed and relevant detail on issues and trends. Provides day to day coaching and development of their team members.

What you will do

• Leads the daily operations of the department and serves as a resource to the team.
• Monitors staff productivity to include timeliness and accuracy of tasks.
• Manages team workload and delegates to ensure operational goals and objectives are met.
• Identifies issues and develops action plans for resolution. Reports on trends.
• Provides coaching and development of the team.
• Works with managers and team members to provide staff education and communication including but not limited to update sessions, daily correspondence / communication of information pertaining to job performance, individual counseling and skill development, staff morale and motivation. Approachable and helpful to others.

Qualifications

Education

• High school or equivalent (Required)
• Bachelors Degree, (Preferred)

Experience

• Revenue Cycle (Required)

Licenses and Certifications

• Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM) Upon Hire (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.