Job Description

Level: Experienced
Job Location: ESP Executive Offices - Dallas, TX 75038
Position Type: Full TimeEducation
Level: High School
Travel Percentage: NoneRESPONSIBILITY:
Primarily responsible for handling all incoming medical records requests as well as correspondence for all ENT Specialty Partners offices while also acting as back-up for patient collections and inbound calls. Able to identify issues related to correspondence and scanning and delivery of correspondence by utilizing knowledge of company policies and procedures, medical coding, insurance reimbursement practices, and collection laws.
POSITION RESPONSIBILITIES:
- Accurate data entry of information into the computer system
- Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request
- Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families
- Timely and accurate filing and billing of all patient transactions
- Handle incoming calls from patients and triage billing inquiries regarding outstanding balances
- Take payments over the phone
- Make outbound calls to patients / guarantors regarding outstanding balances and offer payment options
- Answer/respond to correspondence related to patient accounts
- Posting of charges, payments, adjustments and related activities in EHR.
- Work well individually or in a team environment accomplishing set goals
- Ability to maintain confidentiality
- Performs other related duties as assigned
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply
- Confer with company personnel regarding feasibility of complying with writers' requests.

QualificationsMINIMAL REQUIREMENTS:
- High school diploma or GED required
- Minimum 1- 3 years medical records experience
- Minimum 1 - 3 years recent experience in medical HIM
- Basic Computer skills
- Attention to detail
- Minimum 1 – 2 year's experience handling incoming calls, preferably in a physicians office or medical call center
- Excellent customer service skills with an understanding of delivering information to a patient / customer in a timely manner
- Bilingual in English/Spanish preferred, but not required
- Understanding of medical claims and terminology
- Basic math skills and accurately process money transactions (must be able to read & understand an EOB)
- Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so on
- Must be proficient using the computer, data entry, and have above average typing skills
- Experience with MS Office, EMR/EPM systems
- Experience with eClinical Works Practice Management system preferred
- Prior experience with ENT specialty a plus