Job Description

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Revenue Cycle Productivity & Quality Analyst is embedded within Patient Financial Services (PFS) operations to provide direct, ongoing analytical, operational, and project support to frontline teams and leadership. Reporting to the Productivity & Quality Operations Manager, this role partners closely with leaders and staff to analyze performance, identify improvement opportunities, and drive sustainable enhancements in productivity, quality, standardization, and automation across revenue cycle workflows.

This position transforms complex operational data into actionable insights, supports the planning and execution of improvement initiatives, and provides targeted training, tools, resources, and ongoing support to ensure successful adoption of new processes and performance expectations. Through continuous engagement with PFS operations, the Analyst plays a critical role in improving key performance outcomes, strengthening staff capability, and advancing Stanford Health Care's mission through operational excellence

Locations
Stanford Health Care

What you will do

• Develop and maintain dashboards and reports tracking productivity, quality, accuracy, and KPIs

• Analyze performance trends and conduct root-cause analysis to identify risks, bottlenecks, and improvement opportunities

• Produce recurring performance summaries with actionable insights related to staffing, work assignment, training, and operational effectiveness, providing direct feedback as necessary

• Establish performance baselines and measure the impact of improvement initiatives

• Manage timelines, deliverables, and dependencies for operational improvement and transformation initiatives

• Support cross-functional initiatives in partnership with Revenue Cycle, Technology, and Training teams

• Coordinate implementation planning, change readiness, post-implementation monitoring, and progress reporting

• Support special projects and ad-hoc analyses aligned with departmental priorities

• Document current-state workflows and support design of future-state processes using established improvement methodologies

• Develop and maintain standard work documents, quality standards, and monitoring controls

• Identify and prioritize automation and technology opportunities based on operational impact and ROI

• Apply working knowledge of Epic, PFS workflows, and regulatory requirements to process evaluations

• Partner with PFS leaders and managers to support performance improvement efforts

• Present findings, recommendations, and status updates to leadership

• Provide targeted training, tools, and reference materials to support staff performance and workflow adoption

• Coordinate with Training teams to support documentation, knowledge transfer, and reinforcement

Education Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field

• 6+ years of directly related experience in lieu of degree

Experience Qualifications

• 2+ years in healthcare operations, revenue cycle, analytics, or process improvement

• Demonstrated experience supporting operational performance improvement initiatives

Required Knowledge, Skills and Abilities

• Analytical & Reporting Skills: Ability to analyze operational data, generate actionable insights, and communicate findings clearly

• Revenue Cycle Knowledge: Understanding of revenue cycle workflows (Patient Financial Services preferred), billing regulations, and operational systems (Epic preferred)

• Process & Project Support: Experience supporting process improvement, automation, and cross-functional initiatives

• Collaboration & Communication: Ability to partner effectively with frontline staff, managers, and leaders to support change and performance improvement

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $41.68 - $54.19 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.