Job Description

B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org

Highlights:

The Revenue Cycle Optimization Educator shall be responsible to design, develop, and deliver comprehensive training programs that elevate the accuracy, competency, and ongoing professional development of Patient Access staff across Baptist Health. The Educator will collaborate closely with Denials Specialists, Quality Assurance Representatives, and operational leaders to identify training needs, close knowledge gaps, and reinforce sustainable education across all Patient Access workflows. This individual will develop and maintain a full suite of training solutions—including new hire onboarding, annual refresher programs, targeted ad hoc training, payer‑specific updates, and system enhancement education—based on quality audit findings, denial trends, and operational performance metrics.

In partnership with Information Technology and Revenue Cycle stakeholders, the Educator will also support system testing, workflow validation, payer rule configuration, and new edit creation to ensure that system functionality aligns with organizational goals, regulatory requirements, and payer expectations. This individual will ensure that front‑end teams are equipped with the knowledge, tools, and standardized processes required to minimize registration errors, reduce preventable denials, maintain compliance, and deliver exceptional accuracy within the revenue cycle. This position may have additional duties assigned that are within scope of the role.

Education/Experience

High School diploma or equivalent required. Associate or Bachelor’s degree in Healthcare Administration, Business Administration, Education, or a related field preferred. Formal training or coursework in medical terminology preferred. Additional experience in Healthcare Revenue Cycle Management, Patient Access, or Front-End Revenue Cycle Operations, Adult Learning Theory or Instructional Design, Training and Development, Quality or Process Improvement. Minimum 1-2 years hospital-based patient access or 5 years hospital and/or ambulatory physician office-based experience required. Prior experience in training, quality review, instructional design or front-end revenue cycle operations strongly preferred. Experience supporting registration, scheduling, insurance verification/authorization, or financial counseling required. Experience in denial prevention, quality auditing, or revenue cycle improvement preferred.

License/Certification

CPAR or CHAA preferred

Knowledge, Skills, and Abilities
• Strong understanding of physician practice billing/collection systems, physician practice office flow, best practices and procedures
• Technical and business analysis aptitude.
• Strong verbal and written communication skills.
• Customer support and service skills with a customer and employee focused attitude.
• Strong analytical, problem-solving and evaluation skills.
• Strong personal organizational skills and self-discipline.
• Ability to multi-task.
• Knowledge of medical and some IT terminology.
• General knowledge of IT concepts, best practices and procedures.
• Project a professional image.
• Ability to develop, interpret and measure quality metrics and implement process improvement.
• Identify and implement process improvement.
• Ability to develop Symplr Modules.
• Ability to work flexible hours as needed.

Primary Location:

Baptist Health Resource Center

Job:

Revenue Cycle Optimization EducatorRevenue Cycle Optimization Educator

Job Type:

Regular-Full time

Shift

First Shift (United States of America)