Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Responsible for leading and developing payment posting teams and overseeing automated posting
processes to ensure accurate, timely, and efficient cash application across the revenue cycle. This role
monitors operational performance, identifies and escalates discrepancies, drives process
improvement initiatives, and partners cross-functionally to optimize posting workflows,
reconciliation, and automation outcomes.

Core Responsibilities
Team Leadership & Performance Management

• Lead, coach, and develop a team of Posting Specialists

• Establish clear performance expectations, KPIs, and productivity standards

• Conduct regular 1:1s, performance reviews, and development planning

• Drive a culture of accountability, ownership, and continuous improvement

• Manage team capacity, workload distribution, and escalation pathways

Revenue Cycle Operations Oversight

• Oversee daily operations including:

• Payment Posting, tasks and reconciliation

• Ensure timely resolution of clinic and internal team issues

• Monitor and improve key metrics:

• Volumes by payment type

• Volumes by Payer

• Volumes posted and unposted

• Standardize workflows across teams and locations

Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours

• Delegate to internal team members

• Complex tickets are reviewed and directly handled by lead/manager

• Serve as escalation point for unresolved or mishandled issues

• Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately.

Process Improvement & Automation

• Identify opportunities to reduce manual work through automation and system enhancements

• Partner with internal technology teams and vendors to implement scalable solutions

• Support development of worklists, reporting tools, and workflow optimization

• Continuously evaluate processes to improve efficiency, accuracy, and turnaround times

Vendor & Cross-Functional Collaboration

• Serve as primary liaison with RCM vendors and outsourced partners

• Monitor vendor performance against SLAs and quality standards

• Collaborate with:

• Operations / Clinics

• Finance / Accounting

• Credentialing/Fee Schedule Specialist

• IT / Automation teams

• Support M&A integration and onboarding of new practices

Reporting & Analytics

• Develop and deliver regular reporting on team performance and posting metrics

• Analyze trends and provide actionable insights and recommendations

• Use data to drive decision-making, prioritization, and resource allocation

Qualifications Required

• 3–5+ years of dental revenue cycle experience (DSO preferred)

• 1–3+ years of team leadership or supervisory experience

Strong knowledge of:

• Dental billing, CDT codes, and claims workflows

• Insurance A/R, denials, and payer processes

• Experience managing KPIs and operational performance

• Advanced problem-solving and analytical skills

• Strong communication skills with ability to interact across all levels

Preferred

• Experience with Greyfinch, Cloud 9, Denticon or similar PMS

• Experience working with automation, RPA, or workflow tools

• Experience managing outsourced/vendor teams

• Background supporting multi-location or enterprise environments

Key Competencies

• Leadership & team development

• Operational excellence

• Data-driven decision making

• Process improvement mindset

• Cross-functional collaboration

• Adaptability in fast-paced environments

Success Metrics

• Increased team productivity

• Successful implementation of process improvements and automation

• Service ticket resolution timeframe

• This role requires the ability to shift between strategic planning and hands-on problem solving

• May require extended hours during key initiatives or system implementations

Benefits

• Competitive pay

• Career growth opportunities

• Industry-leading 401K retirement plan with matching company contributions

• Complimentary orthodontic treatments that help you and your family stay on track

• Life-work balance

• Paid time off & holiday pay

• Flexible health and insurance option

• Employee Assistance Program

• Total rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

• Support you professionally: talented and motivated team who care about each other, our mission, and our patients.

• We have a winning culture. At Rock Dental, we are a family. We have FUN at work. We celebrate victories and we learn from our mistakes. We host fun and educational provider events each year.

• We are not corporate dentistry. At Rock Dental, we have a support center, not a corporate office. Our team’s only mission is to serve those who serve our patients.