Job Description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Serves as the coordinator responsible for the administrative processes and procedures to manage revenue cycle education services and programs including scheduling, communication with other departments, advanced reporting, security management, and coordination of procedures and programs within the department.

Job Duties

• Coordinates, evaluates, and manages educational programs (pre and post) and procedures associated with a successful program or event including managing requests; utilizing the learning management system (LMS) to create an electronic record of educational programs; evaluating and coordinating the navigation of students through applicable educational programs; and documenting student participation, class completion, and evaluation including management of clerical transfers within network, assignment of TLC education, and RCE mailing list and audience update.
• Serves as the liaison with many departments and utilizes operational understanding of many roles within the network to communicate and confirm educational program needs.
• Manages and understands security access for multiple applications based on student educational program outcome.
• Utilizes multiple computer programs to collect, analyze, evaluate, and report on educational program data and success.
• Prepares, communicates, and posts information pertaining to educational programs on departmental webpage and other electronic sites throughout the network including communication to the team pertaining to educational programs.
• Investigates and keeps abreast of new technologies (project management and help desk software) that can be utilized in educational planning and event management.

Minimum Qualifications

• High School Diploma/GED
• 3 years Clerical, coordination, or administrative support role. or
• 3 years Related to the coordination of education events. and
• 1 year Using advanced technologies used to deliver or evaluate educational experiences such as learning management systems, polling devices, evaluation software, or instructional or web design skills.
• Ability to creatively problem solve, prioritize tasks, and use good judgment to make decisions.
• Ability to organize delivery of quality customer service while managing multiple projects and tasks.
• Understanding of front-end access and revenue, as well as individual departmental processes/workflows.
• Proficient working knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
• Technically savvy and willingness to learn new technology.
• Proficiency as an LMS Admin within 6 months of hire.

Preferred Qualifications

• Associate’s Degree Business, Healthcare Administration, or Education.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2100 Mack Blvd

Primary Location:

Mack Building

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 8:00a-4:30p

Department:

1004-13051 CSS-Rev Cycle Ed-Process Improve