Job Description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for the development and delivery of training programs for Electronic Medical Record (EMR) systems. Educates healthcare staff, including clinicians and administrative personnel, on the effective use of EMR software to ensure accurate documentation, data entry, and compliance with regulatory standards. Creates training materials, conducts hands-on training sessions, provides ongoing support, and assesses training effectiveness. Enhances user proficiency, improves patient care through effective EMR utilization, and facilitates the successful adoption of technology within the organization.

Job Duties

• Designs, develops, and maintains scalable learning solutions that support Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced learning methodologies.
• Assists with the development and conversion of revenue cycle educational content into learning experiences, including self-paced learning simulations, videos, assessments, job aids, and role-based learning pathways that promote learner engagement and knowledge retention.
• Demonstrates professional competence in all aspects of job performance in the revenue cycle including front end processes, billing, compliance standards, and system process understanding in order to assist end users.
• Partners with revenue cycle subject matter experts, operations, and Epic team to develop training solutions that support system enhancements, process improvements and organizational goals.
• Evaluates learning effectiveness and training outcomes through assessments, learner feedback, operational metrics, and performance data, implementing continuous improvements to enhance educational quality and workforce readiness.
• Supports and promotes the adoption of learning technologies and innovative training strategies by maintaining educational platforms, leveraging instructional design best practices, and recommending new approaches that improve training accessibility, efficiency, and scalability across the Revenue Cycle organization.
• Effectively manages multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.

Minimum Qualifications

• Bachelor’s Degree
• 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics or related field.
• 1 year experience in revenue cycle education and process improvement department.
• 1 year experience in curriculum development, instructional design, and course creation.
• Required to attend and pass Revenue Cycle Training within 6 months from the date of hire
• uPerform Training Completion within 3 months of hire- Upon Hire
• Working knowledge of Electronic Medical Record and healthcare work process
• Understanding of Revenue Cycle workflow and all aspects
• Strong project management and organizational skills.
• Excellent written, verbal, facilitation, and presentation skills.
• Technically savvy and able to adapt to quickly changing environment
• Position requires proven ability to self lead and work without direct oversight.
• Strong working knowledge of Microsoft suite (ex. Microsoft Excel)
• Strong collaboration, relationship-building, and stakeholder management skills.
• EPIC Certification - Epic Systems

Preferred Qualifications

• Master’s Degree
• 7 years of experience in instructional design, healthcare education, Epic training, Revenue Cycle operations, or organizational learning.

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2100 Mack Blvd

Primary Location:

Mack Building

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 8:00a-4:30p

Department:

1004-13051 CSS-Rev Cycle Ed-Process Improve