The Revenue Cycle Billing Manager leads the day-to-day execution of billing operations across multiple dental specialties, ensuring accurate, timely, and compliant claim processing for multiple practices. This role is a hands-on role, while also supporting team performance, accountability, and operational efficiency, and may contribute to special projects and departmental initiatives as needed.
Oversee daily billing operations, including claims submission, denial resolution, insurance follow-up, and accounts receivable management. Working directly within the functions to assist the team daily.
Ensure accurate, timely claim processing and compliance with payer requirements, documentation standards, and billing protocols.
Monitor and validate payment posting, balancing, and reconciliation activities to maintain financial accuracy.
Identify workflow inefficiencies and implement process improvements to enhance billing performance and operational effectiveness.
Serve as the primary escalation point for billing issues, payer challenges, claim discrepancies, and system-related concerns.
Provide guidance, performance feedback, and ongoing development support to Billing Leads and Specialists.
Support onboarding, training, and continuous education on payer updates, billing requirements, workflow changes, and best practices.
Track key performance indicators (KPIs), address performance gaps, and ensure alignment with revenue cycle goals and expectations. Assist team with needed projects to maintain KPI expectations.
Assist with development, maintain, and enforce standard operating procedures (SOPs) and established workflows to promote consistency, accuracy, and efficiency.
Partner with RCM leadership to identify operational risks, analyze trends, escalate systemic issues, and drive continuous improvement initiatives.
8+ years w/Bachelor’s degree; 1+ years supervisory/management
Additional Experience
10+ years of experience in dental or healthcare billing, including 5+ years in a leadership role
Knowledge, Skills, Abilities
Strong knowledge of multi-specialty dental billing (General, Ortho, Endo, OS, Perio)
Experience in a multi-location dental group or DSO environment
Working knowledge of dental PMS systems (Dentrix, Eaglesoft, Denticon, etc.) and/or
Knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook
Proven ability to manage teams and drive performance through KPIs
Strong problem-solving and escalation management skills
High attention to detail with a focus on accuracy and compliance
Ability to maintain a quiet, dedicated workspace with minimal interruptions to support a remote work environment
Licenses
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade D. $ - $
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
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At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment.
Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
