Job Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

For prompt communication, we encourage applicants to opt into texting during the application process.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

Position Summary

Responsible for analyzing and resolving reimbursement, payment, and account balance issues across the revenue cycle. Supports revenue integrity through underpayment recovery, credit balance resolution, escalated payer follow-up, and identification of reimbursement trends and root causes.

Core Responsibilities

• Research and resolve payer underpayments, payment discrepancies, and reimbursement variances.
• Perform escalated payer follow-up and support recovery of outstanding or incorrectly paid balances.
• Review and resolve payer and patient credit balances, including refunds, adjustments, and account corrections.
• Review and resolve equipment pickup claims and associated billing or account adjustments.
• Perform root cause analysis to identify recurring reimbursement, payment, and credit balance issues.
• Identify payer trends and systemic issues impacting reimbursement and escalate findings for corrective action.
• Support reimbursement projects, revenue recovery initiatives, and audit requests through account research and analysis.
• Partner with Collections, Cash Posting, Billing, and other Revenue Cycle teams to resolve complex account issues and improve processes.
• Ensure account resolutions, refunds, and adjustments comply with company policies and payer requirements.

Job Requirements:

• High school diploma required, college degree preferred.
• Must have 1-3 years of revenue cycle experience