Job Description

YOUR MISSION (The Job Description)

The Revenue Coordinator plays a critical role in managing room revenue for Virgin Hotel and Casino in accordance with established policies and procedures. This position is responsible for effectively yielding and restricting hotel rooms and room rates to maximize occupancy and overall revenue performance. In addition, the Revenue Coordinator supports the Revenue team by assisting with the management of third-party distribution channels, ensuring rate integrity, availability accuracy, and optimal channel performance. This role requires close collaboration with internal teams to support strategic revenue initiatives and day-to-day revenue operations.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Monitor room inventory daily and sets restrictions accordingly (MLOS,CTA/CTD) in order to maximize occupancy and ultimately room revenue
• Work closely with Sales, Marketing, Reservations, Junction, Casino, and Finance teams to support revenue initiatives including but not limited to special promos, and events.
• Responsible for overseeing and executing these initiatives internally as well as external hotel partnerships
• Assist in the daily management of room inventory, rates, and restrictions across all distribution channels
• Keeps current and aware of all room rates, packages, specials and other hotel/casino information that customers may inquire about for Virgin Hotels; ensures accuracy of information and responsible for communicating this information to all employees in relevant departments
• Manage and audit all Revenue Management system and tools, Duetto, HBSI, SynXis, LMS, LMS Interfaces, and R&I, ensuring that its position is consistent with selling strategy
• Maintain and build all group codes, rate plans, rate strategies, billing profiles and booking engine weblinks for transient, marketing, executive, casino, consortia, corporate, wholesale, and OTA accounts
• Prepare daily, weekly, monthly, and ad-hoc reports as requested by VP of Hotel Operations and Revenue and the Executive Director of Revenue Management
• Assist in managing third-party distribution channels (OTAs, wholesale, and other partners).
• Ensure rate parity and inventory accuracy across all online and offline channels
• Manage Room Master File for updating/creating room inventory and room type mapping
• Keeps log of all trends, events, citywide conventions, etc. that affect hotel occupancy
• Support forecasting and budgeting processes by compiling and analyzing daily, weekly, and monthly reports
• Perform other duties as assigned to assist the Reservations, Revenue Management and Front Office departments

WHAT IT TAKES (The Qualities We Look For)

• Ability to effectively communicate in writing and verbally in English
• Great team player with the ability to create excellent working relationships across the group
• Collaborative approach with all department
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Strong knowledge of Duetto, LMS, and SynXis preferred
• Strong sense of need for achievement of goals and success
• Sound ability and knowledge to develop standards of operations and strategic processes
• Good analytical and numeric skills for fast data crunching
• Ability to work under own initiative in a highly pressured environment
• Good listening skills and the ability to anticipate business needs
• Able to develop relationships with all departments within the hotel teams
• Capacity to read situations, understand environments and respond accordingly
• Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact
• Well-developed interpersonal, adaptive influencing and management skills
• Willingness and ability to interact professionally with 3rd party parnters and vendors
• Mentality of client service and taking responsibility beyond direct duties
• High level of motivation, determination and commitment
• Must have minimal of 2-years Revenue Management experience
• Must possess analytical skills; knowledge of the discipline of Revenue Management
• Strong computer literacy. Effective communication skills
• Must have a strong foundation in the hospitality industry
• This position operates in a working environment that is sedentary in nature and subject to varying levels of noise

WOULD BE NICE TO HAVE'S

• 5+ years of hands-on Hotel Revenue Management experience in a Hotel and Casino
• High level knowledge of the equipment and computer systems associated with the position, including but not limited to Agilysys LMS (PMS), Duetto, SynXis and R&I
• Computer literate with a high-level command of Excel

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*