Posting number: 2B18-20261109-36-02
Department: REV Revenue
Job classification: Revenue Collection Representative
Posting type: Department Only Promotional
Categories: Accounting and Finance, Tax Administration
This is specialized revenue collection work, performing a variety of projects and activities designed to effect the collection of revenues owed to the City. Work is distinguished from the lower-level Collection Customer Representative by its emphasis on managing multiple tax account caseloads in the Multi-tax Specialty or by responsibility for adjudicating disputed accounts in the Water and Sewer Specialty. Eliciting information from customers and their representatives, resolving difficult and varied billing and payment disputes, and providing technical assistance to colleagues, the courts, and the general public are significant aspects of the work. Work is performed under the direction of a technical superior.
The analyst responsible for reviewing applications and additional documentation for this job opportunity is
Bryanna Nagele
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Phone: 215-686-2559
Fax: 215-686-0861
Email: Bryanna.Nagele@phila.gov
For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
Only a departmental promotional eligible list for the Revenue Department will be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.
To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently.
If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact the Bryanna Nagele at Bryanna.Nagele@phila.gov and alternative arrangements will be made for you to take this examination.
Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of 12/28/2026. Please note that this date may change.
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.
In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
High School/GED
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.
Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher.
Education equivalent to the completion of the twelfth school grade.
Three years of clerical experience.
Two years of experience as a Collection Customer Representative involving specialized customer contact concerning:
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources which has included the specific experience.
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service.
Candidates MUST submit a copy of their license, registration or certification.
If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you must submit another document
Option 1 - Upload a paperless transcript, license, registration or certification – One time only!
You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.
Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.
Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application
If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.
Mailing address for paper transcript and other required materials
Bryanna Nagele
City of Philadelphia
Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102
Phone: 215-686-2559
Fax: 215-686-0861
Email: Bryanna.Nagele@Phila.gov
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