Posting number: 2B18-20261109-36-01
Department: REV Revenue
Job classification: Revenue Collection Representative
Posting type: Department Only Promotional
Categories: Accounting and Finance, Tax Administration
This is specialized revenue collection work performing a variety of projects and activities designed to effect collection of revenues owed to the City. Work is distinguished from the lower level Collection Customer Representative by its emphasis on managing multiple tax account caseloads in the Multi-tax Specialty or by responsibility for adjudicating disputed accounts in the Water and Sewer Specialty. Eliciting information from customers and their representatives, resolving difficult and varied billing and payment disputes, and providing technical assistance to colleagues, the courts, and the general public are significant aspects of the work. Work is performed under the direction of a technical superior.
The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
Nashe’ Colmon, M.S
Human Resource Professional 2
City of Philadelphia - Office of Human Resources
1401 JFK Boulevard, Room 1530
Philadelphia, PA 19102
[t] 215-686-2351
[e]nashe.colmon@phila.gov
For all other inquiries, please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
Only a departmental promotional eligible list for the Revenue Departmentwill be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.
To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently.
If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact the Bryanna Nagele at Bryanna.Nagele@phila.gov and alternative arrangements will be made for you to take this examination.
Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of 12/28/2026. Please note that this date may change.
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.
In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
High School/GED
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.
Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher.
Education equivalent to the completion of the twelfth school grade.
Three years of clerical experience
Two years of experience as a Collection Customer Representative involving specialized customer contact concerning:
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources which has included the specific experience.
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
This city will never settle for good enough. We’re fueled by passion and connection and backed by talent and potential. It’s that drive that sets us apart nationally and unites us locally. If you want to create a better Philadelphia, start here!
Representing a best-in-class city that attracts best-in-class talent, the City of Philadelphia provides growth and learning opportunities that will set you up for future success. We believe in empowering our employees through hands-on experience and job exposure. Growth doesn’t come without hard work—a career with the City will challenge you to push your expertise to the next level.
