Job Description

• Job ID: 67450
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Revenue Services, Finance Shared Services, Tax & Utility Collections
• Work Location: North York Civic Centre, 5100 Yonge St, Toronto
• Job Type & Duration: Full-time, Temporary Vacancy (12 months)
• Hourly Rate and Wage Grade: $42.28 - $46.31
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 06-OCT-2026 to 21-OCT-2026

Job Summary:

To collect Municipal taxes and other municipally-owed debts. To direct and assist ratepayers in payment procedure and with problems connected with municipally-owed debts.

Major Responsibilities:

• Contacts delinquent Taxpayer/Ratepayer by phone or letter, and conducts in-office meetings with ratepayer to assist and negotiate payment for municipal debts owing. Schedules and conducts personal interviews to arrange for the collection of taxes due.
• Receives cards showing accounts in arrears. Calculates penalties and interest for accounts.
• Investigates Ratepayer complaints regarding outstanding accounts and documents in Tax Management and Collections Systems TMACS, correspondence files and/or Water Management and Collection System (WMACS).
• Drafts correspondence and collection letters. Answers mail, telephone and counter enquiries i.e. assessments arrears, taxation process and added charges.
• Records contacts in system regarding payments, new ownership, etc.
• Prepares statement for payment of tax/water arrears.
• Receives payments, verifies amounts, forwards to Cashier for processing.
• Operates Water Management and Collection System (WMACS ) to obtain printout of accounts. Verifies information on cheques or receipts to trace payments for complaints and enquiries.
• Traces ownership of outstanding tax/water accounts by referring to assessment rolls, City directory, personal visits, contacting neighbours or sending statement to occupant.
• Prepares updates and issues additional arrears notices.
• Checks cards monthly, investigates Tax/Water accounts and corrects errors or makes transfers by preparing journal entries.
• Processes Bailiff Returns and issues bailiff warrants and calculates interest charges to date.
• Contacts taxpayers to arrange replacement of dishonoured cheques.
• Directs enquirers to appropriate agencies for charges on Tax Roll, Development charges, etc.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience working in a Collections environment relating to Tax or Water Billing.
2. Considerable experience in a customer service environment responding to enquiries by phone, email and in person, specifically dealing with City staff, Council, Officials and the public.
3. Considerable experience utilizing Microsoft Office Suite (e.g. Word, Excel, PowerPoint and Outlook) to prepare and format reports, correspondence and documents.

You must also have:

• Knowledge of the City of Toronto, Tax and Utility Collection Procedures and the Municipal Tax Sale process.
• Knowledge of revenue management systems such as Tax/Water Management and Collection Systems TMACS/WMACS would be an asset.
• Knowledge of the policies and practices, legislation, regulations and/or City By-laws relating to Collections.
• Knowledge of Municipal Property Assessment Corporation and Assessment Review Board (MPAC/ARB) an asset.
• Excellent oral and written communications skills with the ability to communicate with all levels of staff and the public.
• Excellent interpersonal skills to act as divisional representative and to liaise with all levels of staff, legal, the public and other external contacts in an efficient, discrete and diplomatic manner.
• Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
• Excellent conflict resolution, problem solving and negotiating skills.
• Ability to conduct detailed account analysis and prepare written responses within tight deadlines.
• Ability to conduct detailed and/or non-structured research or analysis with minimum supervision, within tight deadlines.
• Ability to perform detailed computations and calculations.
• Ability to work independently with minimal supervision.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.