Job Description

Revenue Assurance Analyst

Location: Nairobi, Kenya

Reports to: Revenue Assurance Manager

About the role:

We are looking for a Revenue Assurance Analyst to ensure the accuracy, completeness, and integrity of revenue across all products and transaction flows. In this role, you will analyze billing and transaction data, investigate complex revenue discrepancies, and reinforce controls that safeguard revenue.

You will collaborate closely with cross-functional teams and partners to identify potential revenue leakage, optimize reconciliation processes, and deliver reliable revenue reporting.

This role is ideal for someone who thrives in data-driven, high-volume environments, enjoys working with financial systems and operational processes, and is motivated to help build scalable, robust revenue operations.

Key responsibilities:

• Oversight of the billing and invoicing processes, ensuring accurate and complete revenue capture across all products and services.

Monitor revenue and transaction datasets to identify anomalies, inconsistencies, and potential revenue leakage risks.

• Investigate complex revenue discrepancies, failed transactions, refunds, and reconciliation breaks, performing root cause analysis and coordinating resolution with relevant teams.
• Own end-to-end revenue reconciliations across billing systems, transaction platforms, financial systems, and partner data feeds.
• Analyze customer churn trends and revenue performance, providing insights on revenue impact and operational risk areas.
• Support and validate UAT and SIT testing to ensure correct implementation of billing rules, revenue logic, and reconciliation controls prior to system releases.
• Partner with Data and Analytics teams to enhance revenue monitoring dashboards, reporting frameworks, and data visibility.
• Provide regular Revenue Assurance reporting, analysis, and recommendations to senior stakeholders.
• Maintain robust documentation, controls, and audit-ready evidence supporting operational reviews and financial audits.
• Identify opportunities to strengthen revenue controls, improve data quality, and enhance operational efficiency across the revenue lifecycle.

Qualifications and Experience:

• Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field.
• 5+ years in Revenue Assurance, Revenue Operations, Finance Operations, or Data Operations, with strong exposure to billing systems, transaction platforms, financial reconciliations, and partner integrations.
• Advanced analytical and problem-solving skills, including proficiency in SQL, and Python for data validation and analysis.
• Strong understanding of revenue flows, billing processes, reconciliations, and financial data controls.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

Preferred Qualifications:

Experience in fintech, payments, telecom, or other high-volume transaction environments is highly desirable.Exposure to complex revenue ecosystems, partner integrations, or high-volume data pipelines.

• Familiarity with financial audits, compliance frameworks, and regulatory reporting.

The ideal candidate is someone who:

• Can break down complex revenue issues, identify root causes, and implement effective solutions.
• Experience with BI tools such as Tableau is an added advantage

Thrives under pressure, prioritizing effectively and delivering in fast-paced, changing environments.

• Comfortably operates in ambiguous or rapidly evolving environments while maintaining high attention to detail.
• Builds strong cross-functional relationships and influences stakeholders across Finance, Data, Product, and Engineering.
• Demonstrates ownership and accountability in managing critical revenue processes and controls.

Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE.

Our flagship products are Airtime Credit Services (ACS), Nano and BNPL.

• ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit.
• Nano is a micro cash advance offered to mobile wallet users on demand.
• BNPL facilitates payment installments for products and services

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing.

Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure.

But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.