Job Description

The Revenue Analyst supports revenue realization and collections activities across a portfolio of large global pharmaceutical customers. This role is responsible for managing customer accounts, researching invoice and payment issues, resolving billing disputes, and driving timely cash collection. The successful candidate will act as a key liaison between customers and internal business partners to troubleshoot complex issues, remove payment barriers, and ensure efficient revenue recovery. The position requires strong analytical skills, exceptional organization, effective communication, and the ability to manage a high-volume portfolio in a fast-paced global environment.

Key Responsibilities

• Manage a portfolio of approximately 10 to 20 large pharmaceutical customer accounts.
• Monitor aging reports, outstanding balances, payment trends, and collection performance.
• Investigate and resolve invoice disputes, payment delays, purchase order discrepancies, and billing-related issues.
• Collaborate with Billing, Project Finance, Operations, Sales, and customer stakeholders to drive issue resolution.
• Build strong working relationships with customers while managing challenging conversations professionally and effectively.
• Support monthly cash collection targets and revenue realization objectives.
• Maintain accurate account documentation, follow-up activities, and collection records.
• Prepare reports and perform analysis to support customer reviews and business decisions.
• Identify process improvement and automation opportunities to enhance operational efficiency.
• Serve as a facilitator between internal and external stakeholders to ensure timely payment approval and issue resolution.
• Demonstrated ability to influence stakeholders, negotiate payment solutions, and manage difficult customer conversations.
• Ability to work independently, prioritize activities, and drive complex issues to resolution with limited supervision.
• English communication skills (written and verbal) required, with the ability to interact effectively with global customers and stakeholders.

Requirements

• Bachelor's degree in Finance, Business Administration, Economics, Accounting, or related field.
• Previous experience in Accounts Receivable, Collections, Billing, Customer Financial Services, Revenue Operations, Finance, or related areas preferred.
• Strong analytical and problem-solving skills.
• Proven ability to manage multiple priorities and large volumes of information simultaneously.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong stakeholder management capabilities.
• Advanced organizational and follow-up skills.
• Strong Excel skills, including data analysis and reporting.
• Experience with Microsoft Office applications.
• Experience with ERP systems such as PeopleSoft is a plus.
• Experience with Salesforce, CRM platforms, process improvement initiatives, or automation projects is highly desirable.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.