Job Description

The Returns Support position specializes in providing customer service for customers and internal staff. Approving and entering return requests from customers, answering phone calls from customers.

Pay:

• $17.50

Schedule:

• Monday - Friday: 8:00 am - 5:00 pm

Education:

• High school graduate or equivalent preferred

Experience:

• One year of previous office related work
• Training - Minimum of one month on the job training required

Requirements for Returns Support:

• Ability to give special attention to detail required. Must have ability to identify letters and numbers
• Must have computer and data entry skills
• Must have ability to problem solve
• Must adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
• The individual is consistently at work and on time, follows instructions, responds to management direction
• Must have ability to orally communicate with customers, co-workers, supervisors and other employees

Benefits for Returns Support:

• Medical
• Vision
• Dental
• Disability
• Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays
• Personal Days Available
• Employee Discount
• Casual Dress Code
• Health Savings Account
• Tuition Reimbursement Options Available

Returns Support duties include but are not limited to:

• Approve / Enter return requests
• Answer customer phone calls
• Issue customer credits
• Oversee Daily Transfer
• Answer Emails in a timely fashion
• Research customer credit issues
• Handle misc. territory issues
• Issue Misc. territory accounting credits
• Scan RGA Weekly
• Misc. projects as needed