Job Description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Returns & Stock Control Team Leader
JD Sports Fashion plc

Profit & Asset Protection Team Leader
Responsible to: Returns & Stock Control Supervisor
Department: Returns & Stock Control (Group Profit Protection)
Location: Rochdale - Kingsway DC
Hours: 4 on 4 off - Days

The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service.

Key Duties/Responsibilities:

• To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy
• To support in the identification and resolution of departmental operational issues
• To oversee all aspects of Returns & Stock Control including:
◦ Retail Returns
◦ Problem Stocks
◦ Pricing of Clearance Stocks
◦ Multi-Channel Returns
◦ Stock Removals
◦ Supplier Returns
◦ Audits
◦ General queries
◦ eBay
• Report any potential quality or product issues to the relevant departments
• Monitor levels of adjustments within the DC and analyse the information to identify and report on your findings
• Monitor the audit trail of cartons being despatched from the DC
• Investigate discrepancies reported by stores.
• Investigate discrepancies across multi sites
• Audit stocks destined to and passed over to jobbers
• Supervise the removal of ‘End of Line’ stocks to jobbers
• Ensure that all returns are regularly collected
• Carry out spot checks, monitor and oversee stocks destined for disposal including lost property
• Assist with the ongoing development of all members of the department
• Deputise for the Returns and Stock Control Supervisor in their absence.
• To complete any other reasonable ‘adhoc’ task in line with the needs of the Business and your current level of responsibility
• Development and document of new processes within the department
• Ensure department KPI’s are met through operative training and development
Skills, Knowledge & Experience:
• Previous experience of first line management is essential
• Previous Returns or Stock Control experienced would be preferred but not essential
• Ability to problem solve
• Good communication skills both written and verbal.
• Be able to demonstrate a high level of literacy and numeracy to produce documentation and maintain a variety of accurate records.
• Ability to prioritise work
• Self-motivated with the ability to work on your own initiative.
• A team player
• Computer literate
• Be able to communicate and operate with staff at all levels
• Conflict resolution skills
• Must be Confident in decision making
• Professionalism and Leadership skills are essential

System Knowledge (Preferred not essential)
• WMS
• Shogun
• Oracle
• Microsoft Office
• Assure
• Metapack
• Multichannel platforms
• Jira

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD