Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.
We are an Equal Opportunity Employer.
of Duties
Title Returns Processor
Classification: Non-Exempt
Pay Rate* $21/hr.
Location: Vernon, CA (Onsite)
Schedule: Monday through Friday, 9:00AM-5:30PM (with some required Saturdays on an as needed basis)
DÔEN is looking for a dynamic and experienced Returns Processor to join our growing team in our distribution center located in Carson, California. The Returns Processor will manage all inbound shipments/returns from Customers and Stores. They will process refunds in our E-commerce Platform and ERP in a timely manner. They will report any beneficial feedback from Customers to the appropriate departments. Diligence and maintaining high Quality Standards are important to this position. Our Returns Processor is the last step in our customers experience and will help by processing returns and replacements orders in a timely manner. The job description below is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
Essential Duties and Responsibilities
Orders and Shipping
Qualifications
Physical Requirements:
Total Rewards Package
* Compensation will be determined based on experience and other factors permitted by law.
DÔEN is a Los Angeles-based line inspired by nostalgia for the California of decades past. Driven by the shared desire to make elevated yet wearable pieces for the everyday, we strive to bring more than a boutique shopping experience to you but to use DÔEN to connect with our customers, build an open community, and foster relationships with the inspiring individuals who wear our clothes throughout their lives. As a women-owned company, a cornerstone of the DÔEN brand mission is supporting women in the workplace and in the supply chain.
We are intentional when selecting our manufacturers, partnering only with factories that share our values. We are proud that our production partners share our commitment to supporting those who identify as women in the workplace and are collaborators in our mission to eliminate the gender gap at every point in the supply chain. We have chosen to work with women-owned or co-owned manufacturers: Currently, 50% of our apparel factories are owned by women, and the other 50% are co-owned.
We believe that today’s sustainability conversations, which have been centered around environmental impact, are crucial - but are interconnected to environmental, economic, racial, and social justice. We work with 3rd-party compliance audits and certifications to evaluate our manufacturing partners on a host of practices, from gender and social equality to wages to ethical work environments. In making a decision to work with a specific facility, we look for several indicators - including the people in management roles that identify as women, the factory’s control of all stages of production, the presence of internal worker’s unions, and any established foundations/organizations that directly benefit their employees and/or the surrounding community.
