Job Description

Returns Operative

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision. 

Your Part in the Performance 

You’ll be working hands-on with our amazing range of musical instruments, so a basic knowledge of music equipment (and the confidence to handle it carefully) is key. You’ll use your initiative to process products through the department, making sure everything is checked, handled, and moved with real attention to detail.

This is a fast-paced warehouse environment, so you’ll need to be comfortable being on your feet for long periods. 

Working hours are Monday to Thursday 8:00am - 4:30 pm and Friday 8:00am - 4pm.

Your Skills & Experience: What We’re Looking For 

We’ve got a good idea of what we need but we’re also big believers in potential. We welcome applications from people of all backgrounds and experiences. So, if you’re interested but not sure you tick every box, apply anyway, you might be exactly who we’re looking for.

You’ll ideally have:

• Confidence handling musical instruments and related equipment
• A good knowledge of musical instruments 
• Great communication skills and a team-first attitude
• Experience using Microsoft Office
• A sharp eye for detail 

What we'll give you

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.