Job Description

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Returns Clerk within our Industrial Parkway facility.

As a Returns Clerk, is a highly capable, energetic individual who is responsible for evaluating, testing, and processing customer and warranty returns, determining final disposition of claims, and supporting rework and quality initiatives. As an instrumental team member, he or she will work closely with Segment Quality team to analyze product failures, perform root cause analysis, conduct testing, reclaim or rework products, and ensure accurate documentation and data reporting.

General Responsibilities

• Analyzes product returned from customers as necessary to determine failure modes and determine acceptance or rejection of Warranty/Customer claims.
• Perform inspection and testing of returned finished products and components.
• Properly document test results, findings, and final disposition of returned items.
• Records test data, evaluate data to validate or indicate deviations from existing standards.
• Sets up and performs tests on parts, or products to measure performance characteristics
• Maintain a clean and safe work area.
• Interpret work instructions. Ability to read electrical schematics and understanding of electrical components.
• Perform rework activities as requested by Segment Quality (including repair, re-labeling, and repackaging).
• Reclaim tested products such as air conditioners, refrigerators, and coolers.
• Repackage items damaged in the warehouse, including inspection and testing when applicable.
• Inspect parts related to customer complaints or SOHN issues
• Must maintain open communication with reporting manager and team regarding test results.
• Perform additional duties as assigned by supervisor.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

The ideal candidate for this role will bring demonstrated success in manufacturing as well as having acquired the following qualifications and experiences.

• High School Diploma or GED required, additional education a plus.
• Experience – previous manufacturing experience preferred, previous experience in Quality or related field preferred
• High School Diploma or GED required; additional technical education preferred.
• Prior manufacturing experience preferred.
• Previous experience in Quality, RGA, rework, or related technical field preferred.
• Ability to operate a personal computer, tow motor experience preferred

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Ability to read and record current amperage and temperature.
• Basic understanding of HVAC preferred.
• Basic electrical knowledge with 120V AC and 12V DC preferred.
• Mechanical aptitude and troubleshooting ability Common knowledge and usage of the following tools and various testing equipment:
  • 110 Power
  • 12 V Power
  • Voltmeter
  • Vacuum Pump for removing R134A and R410A
  • Propane
  • Multi Meter
  • Pressure Gauge
  • Screw Gun
  • Sniffer For Coolant Leak
  • Hi Pot Tester
  • Die Injector
• Computer skills using ERP/MRP systems in a manufacturing environment.
• Must be able to sit or stand for extended periods of time, lifting up to 50 lbs. and perform other basic physical demands of the position as needed.
• Ability to work independently with minimal supervision
• Flexibility to perform additional tasks as business needs require

This position works onsite at our Industrial Parkway location in Elkhart, IN We see the social aspect of working together, meeting colleagues, having short coffee break interactions or a quick face to face discussion as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.