Job Description

Minimum requirements:

• Grade 12 (Matric)
• At least 3 years of operational experience
• Literacy skills
• Computer skills
• Able to read stock labels
• Ability to check stock and documentation
• Ability to identify discrepancies in terms of product condition and quantity
• Ability to pick up and move stock 

Responsibilities:

• Ensure that the Standard Operating Procedures are known, understood and maintained to ensure that the returns procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Carry out investigations where required for discrepancies of documentation and products
• Communicate issues with the customer where necessary
• Resolve all queries within 24 hours
• Escalate all queries which cannot be resolved to the respective Manager
• Ensure that the WIP report is managed and maintained on a daily basis
• Ensure that control of all documentation is maintained at all times and all filing is up to date
• Drawing up and managing of returns reports and sending it to the relevant manager/supervisor
• Analyse returns stats from reports and use the information to action as required
• Receiving and checking of stock at the returns area against the returns documentation to ensure that the correct quantity, product code and condition is received, picked or dispatched as per the relevant Standard Operating Procedure
• Ensure that when a discrepancy is identified, photos are taken and the issue is escalated to the respective manager or supervisor
• Handle all products in a manner which maintains the condition of the stock and its packaging
• Receive and debrief all collections as per the manifest on Freight ware
• Ensure that the stock is in the correct locations as per the system
• Manage and carry out all required administrative tasks and ensure correct record keeping
• Communicate with the customer in terms of decisions and actions that need to taking
• Ensure that the returns area / cage is properly controlled and secured
• Ensure that KPIs are known, understood, measured, managed and maintained and reported on monthly
• Ensure NCRs/NCPs and IOs are raised daily Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis