Cellular Sales

Returns Authorization Coordinator

Cellular Sales  •  Tampa, FL (Onsite)  •  6 days ago
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Job Description

Cellular Sales

Returns Authorization Coordinator

ClassificationNon-Exempt

Reports toRegional Director

/ObjectiveManage the receipt, documentation, and tracking of goods. Communicate with market and vendors regarding issues or status of merchandise. Maintain flexibility to support changing priorities and needs.

Essential Functions

  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
  • Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
  • Deliver or route materials to departments.
  • Pack, seal, label, and affix postage to prepare materials for shipping.
  • Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Requisition and store shipping materials and supplies.
  • Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
  • Compute amounts, such as space available, shipping, or storage.

    • Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

    • Supervisory ResponsibilityThis position may have supervisory responsibilities.

    Work EnvironmentThis job is in a store/retail environment.

    Physical Demands

    Must be able to stand for long periods of time

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

    TravelNo travel is expected for this position.

    Required Education and Experience

  • High School diploma or GED

    • Preferred Education and Experience

  • Previous retail experience

    • AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Cellular Sales

    About Cellular Sales

    Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.

    We believe great service starts with great people. That is why we invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential.

    We also support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

    Whether you are exploring a new career or looking for a partner who understands your wireless needs, you will find a team here that cares about doing the right thing and helping people grow.

    Industry
    Telecommunications
    Company Size
    5,001-10,000 employees
    Headquarters
    Knoxville, TN
    Year Founded
    1993
    Website
    cellularsales.com
    Social Media