Job Description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

The Returns and Trade Compliance Specialist ensures returned products and export shipments are handled accurately, efficiently, and in accordance with company procedures. In this hands-on position, you will support the full returns process, from inspecting and documenting products to processing credits and coordinating inventory disposition, while also organizing export documentation and preparing shipments for compliant movement. You will partner with Returns, Customer Care, refurbishment, return-to-vendor, Trade Compliance, and other internal teams to keep products and information moving smoothly.

What You’ll Do

• Process, inspect, document, warehouse, and route returned products accurately and promptly.
• Confirm returned items meet return-authorization requirements and enter product information in the ERP system.
• Support timely customer credits and coordinate unauthorized returns with Customer Care.
• Return eligible products to inventory and assist with the classification and disposition of open-box, scratch-and-dent, and refurbishment inventory.
• Perform prescribed data-wiping procedures on open hard drives before products are returned to inventory.
• Support return-to-vendor associates and refurbishment technicians, including ordering approved parts and team supplies.
• Organize completed export documentation and apply the correct commercial invoices, shipping documents, and carrier labels to export shipments.
• Provide backup export-processing support during periods of high volume or limited Trade Compliance staffing.
• When providing backup support, review applicable classifications, exemption or license exception codes, regulatory filings, and export records.
• Collaborate with internal partners to verify order details, addresses, freight-forwarder information, product data, and shipment destinations.
• Maintain complete and accurate records and follow applicable company policies, procedures, and Sarbanes-Oxley controls.

Min

USD $25.72/Hr.

Max

USD $32.60/Hr.

Qualifications

• Basic knowledge of ERP systems and the ability to accurately enter, review, and maintain product, order, return, and compliance information.
• Working knowledge of U.S. export regulations, classifications, filing requirements, denied-party screening, embargoed countries, and deemed exports.
• Basic Microsoft Office proficiency and experience running reports with tools such as BusinessObjects or Crystal Reports.
• Strong attention to detail, organization, analytical thinking, and problem-solving skills.
• Proven customer service skills and the ability to follow established procedures and handle products and customer information responsibly.
• Clear written and verbal communication skills and the ability to work effectively across a matrixed organization.
• Ability to manage competing priorities and track tasks through completion.

Preferred Qualifications

• Working knowledge of E1 and other relevant business applications.
• Ability to obtain the Certified U.S. Exporter designation and other applicable system or application certifications.
• Ability to obtain forklift certification; company-provided certification is available.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".