Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.
Dyson is a market leader across Australia, and even with an industry-low return rate, our high volume of sales generates approximately 15,000 returns annually, a figure scaling upward alongside new product categories. Driving our core corporate values of environmental responsibility and financial efficiency, this operation treats returns as a vital resource loop rather than waste. Operating across a complex network of five internal service centres and an expanding network of third-party partners, the department is tasked with maintaining flawless inventory accuracy, managing complex consignment stock, and ensuring maximum value recovery through sophisticated reverse logistics.
Reporting directly to the ANZ Service Operations Manager, the Returns & Refurbishment Team Leader oversees daily operations within Australia’s reverse logistics stream. The role leads, coaches, and supports a hands-on team to efficiently process, inspect, and adjudicate returned Dyson machines. The primary focus is maintaining fast turnarounds on genuine exchange and refund claims while ensuring safety and policy compliance. Once assessed, the position directs the physical segregation of returned stock into optimised streams, retention for refurbishment, parts harvesting, or eco-friendly recycling, balancing everyday output targets with cost and quality goals.
To be successful in this role you will be an energetic, results-driven self-starter with a practical approach to problem-solving, solid attention to detail, and clear communication skills. You are a collaborative team builder who fosters a positive culture, easily supports staff, and builds good working relationships across the floor. Combining an engaging approach with strong organisation, you see daily tasks through to completion while successfully navigating operational challenges.
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
