Job Description

Posting number: CS-2026-56740-09551

Department: Public School Employees' Retirement System

Division: PS Ben Ad

Job classification: Retirement Technician Trainee

Posting type: SCSC E&T Vacancy

Categories: Customer Service

Summary

The Public School Employees' Retirement System (PSERS) is seeking a Retirement Technician Trainee to join the team and provide essential services to our valued members. This role focuses on maintaining accurate data in member accounts and communicating with members and employers to ensure the validity of information on accounts across all systems.

If you have strong communication skills, an eye for detail, the ability to learn new computer systems, and enjoy working with people, this is an opportunity for you to start a career that has growth potential. Apply with us today and embark upon a new and exciting career path!

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Examples of duties

This role focuses on learning how to evaluate retirement information and ensure accurate processing of member and employer data. As a Retirement Technician Trainee, you will perform the following duties:

• Data Review: Review member and employer account data to identify issues and needed corrections
• Benefit Calculations: Calculate estimates, adjustments, refunds, and related retirement values
• System Accuracy: Verify system responses to ensure actions taken have processed correctly
• Communication: Correspond with members and employers to clarify missing or incorrect information
• Technical Learning: Learn and use multiple computer applications and tools to complete tasks
• Process Support: Support various operational areas based on system and legislative needs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment (37.5 hours per week)
• Work Hours are 7:30am to 3:30, Monday - Friday, with a 30-minute lunch.
• These positions are located in Harrisburg, PA and will require the selected candidate to report to the office in Harrisburg up to 3 days a week.
• Note: This is a trainee position. Following the successful completion of twelve-month training program, candidate will be promoted to a Retirement Technician.
• Telework: You may have the opportunity to work from home (telework) part-time. This position will be report to the office in Harrisburg up to 3 days a week and be able to telework 2 days a week, based on operational needs. In order to telework, you must have a securely configured high-speed Internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in advanced clerical or technical work which includes or is supplemented by either one year of experience applying basic computer skills and techniques or three (3) credits in computer basics and techniques; or
• Associate Degree that includes or is supplemented by three (3) credits of computer basics and techniques; or
• Any equivalent combination of education, experience, and training which includes one year of advanced clerical or technical work applying basic computer skills and techniques or three (3) credits of computer basics and techniques.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree/credits.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform Essential Functions as presented in the linked Position Description.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Supplemental information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.