Job Description

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7/8/2026 (8:00 PM EDT)

2603307

Retirement System Counselor I

Pay Grade
12

Salary

$3,978.38 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency

General Government Cabinet | Kentucky Public Pensions Authority

Location

1260 Louisville Rd
Frankfort, KY 40601 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the
telecommuting arrangement at any time.

Description

Kentucky Public Pensions Authority (KPPA) is currently seeking a Retirement Systems Counselor I for the
Division of Retiree Health Care. Located in Frankfort, Kentucky, KPPA is responsible for the daily
administration of three state administered retirement systems with over $29 billion in combined assets. These
systems have a membership of more than 444,000 state and local government employees in the Commonwealth of
Kentucky, including state employees, state police officers, city and county employees, as well as non-teaching
staff of local school boards and regional universities.

This position is in the Division of Retirement Health Care and is supported by approximately 15 counselors, 2
CMS Coordinators, 2 Program Managers, and an Assistant Director along with the Director. The Retiree Health
Care team is responsible for providing a wide range of services to CERS, KERS and SPRS members and
beneficiaries. Services are conducted through phone calls, written correspondence, onsite and virtual member
appointments upon request.

KPPA offers great benefits for full-time employees including affordable first-day health insurance as well as
optional dental and vision insurance with an optional health reimbursement account. Other benefits include: a
wellness incentive program, life insurance, a retirement plan, vacation leave, paid holidays, sick leave,
employee discounts, training and career development opportunities, optional deferred compensation program
(401k/457), flexible work schedules, ample parking, and a walkable campus.

Key Responsibilities:

Learns to interpret and explain retiree health care laws, regulations, and procedures to retirees by
phone, in person and virtual, or in writing.
Confirms health insurance contributions and premiums and assists
retirees and beneficiaries with completing insurance enrollment forms by paper and member self service.
Under direct supervision, learns to process health insurance enrollment forms for eligibility, accuracy
and completeness; requests documents needed to support enrollment eligibility and verification processes.
Counsels members by giving clear information and guidance on qualifying events, system contributions,
payroll deductions, direct debit and invoicing.
Educates members on Medicare and non-Medicare health insurance
plans.
Communicates with members and beneficiaries as well as outside vendors to ensure a timely
enrollment and termination of health insurance coverage.

Preferred Knowledge, Skills and Abilities:

Customer service experience
Strong written and verbal communication skills
Strong listening and organizational skills
Auditing and document review experience is a plus
Attention to detail
Ability to apply basic math principles
Time management
Microsoft Office experience preferred

For more information about Kentucky Public Pensions Authority, visit our website at https://kyret.ky.gov/Pages/index.aspx

Minimum Requirements

EDUCATION:
Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS:
NONE

Substitute EDUCATION for EXPERIENCE:
NONE

Substitute EXPERIENCE for EDUCATION:
Experience in public or business administration, accounting, wage and/or claims reporting, investigations or auditing will substitute for the education requirement on a year-for-year basis. Administrative and/or clerical experience in Kentucky Public Pensions Authority will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
NONE

Working Conditions

Work is typically performed in an office setting. Occasional travel may be required.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Lori Casey at lori.casey@kyret.ky.gov

An Equal Opportunity Employer M/F/D

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Industry

Government & Public Safety

Company Size

5,001-10,000 employees

Headquarters

Frankfort, Kentucky

Year Founded

1792

Website

kentucky.gov

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