About the New York City Police Pension Fund
The New York City Police Pension Fund (NYCPPF or the “Fund”) is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department. We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Visit the NYC PPF Website to learn more.
The Retirement Processing Unit is responsible for scheduling sessions, preparing the details of a member’s retirement and includes pension calculations, rollovers, post-retirement paperwork, etc. They are the first and last phase of the retirement process before a member separates from service.
Under the direction of the Supervisor(s) of the Retirement Processing Unit, this candidate will be responsible for performing work as described below. Duties and responsibilities include, but are not limited to, the following:
- Performs moderately complex data entry, record maintenance, and information retrieval using Microsoft Excel, Word, the Comprehensive Officer Pension System (COPS), and other computer-based systems;
- Reviews, verifies, updates, and maintains retirement-related records by conducting searches, entering data, and ensuring information accuracy across COPS, departmental databases, and Finest messages;
- Provides administrative and clerical support related to the processing of prospective retirees and resignations, excluding retirement calculations and the determination of retirement benefits;
- Provides accurate and timely information to members regarding tier status, retirement eligibility, retirement benefits, final withdrawal procedures, and applicable taxable implications;
- Responds to member inquiries by telephone and other communication channels in a professional, courteous, and timely manner, ensuring information provided is clear, concise, and accurate; escalates complex matters to appropriate personnel when necessary;
- Schedules, coordinates, and confirms retirement filing appointments for members of the service;
- Provides support to Retirement Processors by communicating with members on their behalf during processor absences, ensuring continuity of service, timely updates, and effective coordination of upcoming appointments;
- Work on special projects as designated by supervisor of Unit.
Work Location: 233 Broadway, New York, NY 10279
Shift: 8:30AM – 4:30PM
HOW TO APPLY
Go to https://cityjobs.nyc.gov and search for Job ID#: 785168
Candidates must be permanent or reachable on a viable civil service list in the Customer Information Representative title to be considered for this position unless you are applying through the 55-a program.
Salary: The hiring rate being offered for this position is $46,885. If you possess the preferred skills above, consideration will be given to offer you a maximum annual salary of no more than $50,000. The salary is non-negotiable.
Additional Information
NOTE: This is a full-time on-site position where you will be required to report to the office five (5) days a week for training purposes. After successfully completing training, you may be considered for telework.
A career with the New York City government provides employees with a comprehensive benefits package. As a City employee, you and your family will have access to a range of benefits that are designed to make your City career very rewarding, including a Pension Plan with the New York City Employee’s Retirement System that offers health insurance benefits upon retirement. Please speak with your Human Resources Representative to learn more.
CUSTOMER INFORMATION REP - 60888
1. A baccalaureate degree from an accredited college or university; or
2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or
4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.
To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
