Job Description

Customer Introducer / Executive

Hours: 35 hours a week

Location: Belfast City

Are you looking for a new and exciting career?

We are looking for ambitious Customer Introducer’s to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & are an empathetic listener who can adapt your style for the best outcome of our customer, come join us at The HUB Group.

Our Introducers are our first point of contact for our pre-engaged customers (not cold calling), giving them insight into our products and services that we offer to ensure it meets their needs - so a prompt, efficient and most importantly, a friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Location: Belfast City. Office based then hybrid

This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm, with one 12pm-8pm full week every 6 weeks. Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business

What can we offer you?

• 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
• Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution
• Private Medical Cover, Income Protection and Life Assurance
• Learning and Development opportunities - including access to LinkedIn Learning.
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As the name suggests, as an Introducer, you will introduce our products and services to be the first point of contact with our customers giving a prompt, friendly and efficient experience. By discussing our products and services to our customers, the aim is to then book appointments between them and our advisory service. This is achieved through inbound and outbound calls but is never a cold calling role. All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand.

You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our retirement coordinators. You will deliver a great service and enable our customers to gain confidence what we do.

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive.

Who do we look for:

To be successful in this role, we look for people who are customer orientated and have their best interest at heart, as well as the following

• Used to working with customers directly. Customer service or sales environment in any relatable sector – such as financial service (ideally), retail, hospitality etc
• Good phone – experience speaking to customers over the phone
• Strong attention to detail
• Great active listening and interpersonal skills with the ability to communicate at all levels
• Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
• Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you!