Job Description

We are recruiting a full time Retirement Housing Officer to join our team! Within this role, you'll look after a Retirement Housing scheme and our residents who live in them, ensuring they are safe, supported and able to live comfortably in their homes.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Look after a Retirement Housing scheme and our residents living in them. This means you will:
• Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes.
• Perform daily physical visits and/or phone calls to residents to conduct a welfare check
• Oversee the delivery of tenancy management on the scheme, such as:
• Manage empty properties on scheme & new lettings of properties to suitable customers, organising open days to promote the scheme and service.
• Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with.
• Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents.
• Take appropriate action on safeguarding concerns and ensure they are reported in line with policy
• Take appropriate action on ASB incidents and complaints, ensuring compliance with organisational procedures.
• Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance.
• Undertake cyclical compliance testing such as fire alarm, Tunstall equipment and preform in line with procedure.

Requirements

• An appreciation of the needs and problems of older people, and people with disabilities or special needs.
• Knowledge of care and support services available to clients.
• A caring and empathetic approach.
• Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.
• Good IT skills, with a working knowledge of Microsoft systems including Excel.
• Customer service experience specifically working with elderly and/or vulnerable people.
• Experience working within the housing sector would be advantageous.
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary from £27,626 which rises to £29,405 per year + essential car user allowance
• Social Housing Pension Scheme with up to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support
  

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives

Our recruitment process is designed to support you every step of the way If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!