Job Description

An exciting opportunity exists for an experienced, highly motivated and proactive Community Manager to lead a team at XXXX, STATE

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Reporting to the Regional Operations Manager, you'll be responsible for the day-to-day operations and management of *** Retirement Living community. You'll be responsible for the day-to-day operations of the community and the effective management in accordance with regulatory requirements, policies and procedures. You'll be supported by the Regional Operations Manager in developing, implementing, and reinforcing policies, processes and practices that strive for continual improvement. Your customer-centred approach to your work and ability to connect with our residents will help you be successful. This role is a customer-facing role where you will be required to be organised, fast-paced and friendly.

What we offer

• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional 'All About Me' leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression
• Be part of a friendly and supportive team in a caring retirement living community
• Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

Your Impact:

• Enable residents to maintain their optimum degree of independence, dignity, privacy, choice and quality of life & maintain effective inter-personal relations with residents and their families
• Coordinate all daily operations of village services including safety, security, maintenance, compliance and functions & events
• Creation and implementation of budget development & financial management
• Ensure correct implementation and ongoing compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
• Ensure compliance with all statutory and regulatory requirements
• Act in accordance with all relevant external legislation & internal policies and procedures that relate to this position and the organisation
• Manage a team of staff including hiring, inductions, rostering, ongoing training & development and performance management
• Liaise with fellow care and sales staff to build sales and ensure care outcomes are exceeded

What you'll bring:

• Prior experience in an operations-based management role (e.g Hospitality, Hotel/Tourism, Property Management, Facilities Management, Retirement or Aged Care etc.)
• Tertiary qualification in business or related discipline (desirable, not essential)
• People management skills with a passion for leading teams & developing your staff
• Body Corporate experience is advantageous but not essential
• Thorough knowledge of Microsoft Office and advanced computer skills
• Self-motivated with a strong focus on results and customer satisfaction
• Empathic and understanding of the needs of residents and their families
• Current Police Check certificate (required, but we can complete for you!)
• Fully Vaccinated against COVID-19

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves

What's next?

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Location: The Sanctuary Retirement Living – 23 Adelaide Drive, Caboolture South, QLD, 4510

Opportunity: Permanent Full-time

Reports to: General Manager - Operations

The Opportunity

The Sanctuary Retirement Living is a welcoming retirement living community located in Caboolture South. With amenities nearby such as Morayfield Shopping Centre and Caboolture Sports Club, the community provides low maintenance retirement living for residents to enjoy. As the Community Manager, you will lead from the front in creating a culture of customer service, driving improvements, resolving challenges with compassion, and fostering an environment where residents feel supported. You will provide resilient leadership and management by overseeing the entire day-to-day operations and performance of this community to create a positive and welcoming environment. Leading by example, you will develop a culture of impeccable resident satisfaction, financial performance, facilities management and people leadership. This is a diverse, hands-on operations role - ideal for someone with a background in Hotel, Tourism, Hospitality or Operations Management.

Your Impact:

• Take ownership and lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and regular resident connection across the community.
• Oversee and implement community finance budgets by partnering with internal finance partners, resident committees and delivering presentations to residents.
• Work closely with the on-site maintenance team, external contractors and the Aveo Facilities team to improve the facilities and grounds for the overall community.
• Display a strong sense of people leadership, including recruitment, onboarding, rostering, performance management and development of your department managers & team members.
• Demonstrate resilience and composure, making sound decisions and resolving issues effectively while managing difficult interactions, workplace risks, and compliance obligations (including DoA).
• Partner with a wide range of internal teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and Risk.
• Enable residents to maintain their optimum level of independence and build interpersonal relations through collaboration with residents and resident committee members.

Why Aveo?

• Permanent full-time position managing the day-to-day operation of a well-established retirement community
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks

What you’ll bring:

• Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality, Hotel/Tourism or Retirement Living).
• Highly developed interpersonal skills with a passion for leading a large team and working with a wide range of stakeholders.
• Demonstrated experience in customer engagement and satisfaction, skilled in managing complex resident concerns with the ability to guide conversations to practical, fair and positive outcomes.
• A resilient and self-motivated attitude with a strong focus on KPI improvements, financial results, and resident satisfaction.
• Financial acumen with experience in P&L budgets and confident in presenting budgets or community updates to a very large group of residents
• Thorough knowledge of Microsoft Office and ability to learn multiple software applications
• Tertiary qualification in business or related discipline (desirable, not essential)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.