Job Description

The Retirement Claim – Claim Analyst is responsible for managing the end‑to‑end processing and administration of retirement and pension claims. This includes reviewing, validating, and processing claims accurately and in a timely manner in accordance with applicable regulations, internal policies, and service standards to ensure operational accuracy and compliance.

The role plays a key part in delivering a smooth, reliable, and trustworthy claims experience for retirement customers. By working closely with internal stakeholders and maintaining strong attention to detail, the analyst supports effective claims resolution while contributing to customer confidence and overall service excellence within the retirement claims function

Position Responsibilities:

• Manage and execute DPLK claim payment processes, including: Withdrawal of contributions, Rollover to other DPLK providers, and Pension benefit payments
• Handle Group Scheme (GS) claim payments, covering: Withdrawal of contribution, Maturity benefits, Cash fund benefits, Death benefits, and Policy cancellation
• Conduct control and supervision of claim processes and assigned leads to ensure compliance with service standards (SLA), accuracy, and quality
• Ensure all claim activities meet customer expectations in terms of turnaround time and service quality
• Maintain strict confidentiality of customer data and ensure full compliance with applicable regulations and internal policies

Required Qualifications:

• Bachelor’s degree (S1) from a reputable university
• Minimum 1 year of experience in the financial services industry (insurance, banking, pension fund, or related)
• Proficient in MS Office (Excel, Word, PowerPoint)
• Detail‑oriented, organized, and customer‑focused
• Strong sense of responsibility and compliance awareness

Preferred Qualifications:

• Solid interpersonal skills to effectively build relationships and communicate with other

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid