Mr Price Group

Retentions Agent Insurance Call Centre Mr Price Money

Mr Price Group  •  Durban, ZA (Onsite)  •  2 days ago
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Job Description

The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products.

This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.

  • Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.
  • Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.
  • Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.
  • Ensure all cancellation processes are completed within the required 30-day timeframe to avoid regulatory fines and penalties.
  • Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

·

  • Matric (Grade 12) is essential.
  • A minimum of two years’ telesales experience as an agent within an outbound call centre environment. (internal)
  • 1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry

  • Demonstrated bilingual verbal and written communication skills required

  • Certifications (Advantageous): RE5 Certification / FAIS Accreditation
  • Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA).
Mr Price Group

About Mr Price Group

Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails apparel, homeware and sportswear and is one of the fastest growing retailers in South Africa.

Our History:

1885 - The first John Orrs store opens

1934 - The first Hub store opens

1952 - John Orrs is listed on the JSE

1967 - Acquisition of two Miladys stores

1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings

1987 - The first Mr Price store opens

1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE

1993 - Launch of the Mr Price Group Share Partnership Initiative

1996 - Acquisition of Galaxy & Co. and Sheet Street

1997 - Alastair McArthur is appointed as CEO

1998 - Mr Price Home launched

2000 - Mr Price opens stores in Botswana and Namibia

2001 - Specialty Stores becomes MR Price Group

2005 - Over 100 million units are sold across the group

2006 - Sale of the Hub and Galaxy divisions

2007 - Launch of Mr Price Sport stores and Mr Price Franchising

2008 - Miladys wins the Orange Index award for excellence in customer service

2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand

for the first time

2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer

2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion

for the first time

2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period

2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria

2013 - Mr Price launches its online store

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Durban, ZA
Year Founded
1985
Website
mrpricegroup.com
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