Job Description

We are looking for a Retention Team Leader - Italian speaking to join our client's team. The selected candidate will be reporting to the Shift Manager and will be responsible for overseeing Account Managers, ensuring smooth daily operations, and supporting the execution of retention strategies.

ABOUT OUR CLIENT
Our client is an outsourcing company who specialises in financial services and client relations and is located in St. Julian's, Malta.
DUTIES AND RESPONSIBILITIES

Implementing call and campaign strategies as instructed by Shift Manager.
Motivating the Account Managers to meet business targets within the scope of the Company’s licence.
Responsible for overall performance of Account Managers.
Improving efficiency of the duties of the Account Managers.
Ensuring smooth and accurate execution of daily/monthly objectives.
Monitoring communication between Account Managers and Clients and ensuring that adequate training is provided as and when needed.
Providing information to clients regarding the Company’s trading platform, products and services of the brand represented.
Providing technical assistance to clients, e.g. deposits and withdrawals
Maintaining a positive client experience, escalating client issues to the relevant department.
Meeting or exceeding the strategic objectives of the Company within the scope of the relevant licence/s represented.
Working with specialized software for client service management and promptly completing necessary information.
Attending regular training and development relevant to the provision of information to clients.
Reporting to the Company’s Anti-Money Laundering Compliance Officer any suspicious client behaviour and/or transactions.

EXPERIENCE, KNOWLEDGE AND SKILLS

Minimum 1 year experience in a similar position or industry.
Proficient user of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Sophisticated problem-solving skills.
People management skills.
Ability to adapt to fast changing environment.
Excellent communication skills.
Ability to work under pressure in a target-oriented environment.
Ability to work in a team and independently.
Fluent in Italian.
Communicative in English.

EDUCATION

A Bachelor's degree is preferred.
Successful completion of appropriate certification, if necessary, as directed by the local regulator.

WORKING TIME
Monday to Thursday from 10:00 to 19:00 and Friday from 09:00 to 18:00 with 1 hour break.
SALARY AND BENEFITS

Fixed base salary.
Monthly performance Bonus.
Relocation package.
Paid flight ticket after three months in the company.
Tools and opportunities for a fantastic career in finance and other sectors.
Breakfast at the office every day.
Food allowance after three months in the company.
Local discounts in a variety of surrounding cafÃ©s, GYMs, real-estate agencies, and similar.
Generous incentivising budgets with great prizes, competition and off-site activities.

If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
Employment Agency Licence EA 5256

About IRIS THAUMAS LTD

We are a human resources services firm based in St. Julian's, Malta.

Our core services are provision of human capital, recruitment, payroll, and related employment services.

We provide employment compliance solutions for clients who employ staff abroad. Additionally, we provide comprehensive payroll services to local SMEs as well as recruitment services.

We are a licenced recruitment agency/employment business by DIER and a certified SRPS provider in accordance with MLC, 2006. Our management system is certified to ISO 9001:2015.

Get in touch!

Industry

Consulting & Advisory

Company Size

1-10 employees

Headquarters

Swatar, MT

Year Founded

2009

Website

iristhaumas.com

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