We’re looking for someone who knows how to listen, solve problems, and build relationships.
This isn’t a “just answer the phone” job. Our Retention Specialists play a critical role in keeping customers, protecting recurring revenue, and making sure customers understand the value of the services and plans we provide.
If you’re driven, positive, empathetic, detail-oriented, and the type of person who says “I got this,” we want to meet you.
We are One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric—providing homeowners with a one-stop solution for their heating, air conditioning, plumbing, and electrical needs.
Our business is people. We believe in doing things the right way, taking ownership, and creating exceptional customer experiences.
Our core values are:
The Retention Specialist builds strong customer relationships by addressing concerns, resolving account issues, and proactively engaging customers to reduce cancellations and increase renewals. This role manages service agreements, payments, plan changes, and retention campaigns while tracking performance and identifying opportunities to improve customer loyalty and satisfaction.
You don’t see a cancellation as simply a cancellation. You see an opportunity to listen, understand, solve, and earn the customer’s business.
You’re proactive, organized, comfortable with difficult conversations, and motivated by results. You take ownership, look for solutions, and care about doing the job right.
If you love people, enjoy solving problems, and want to make a measurable impact on customer retention, we’d love to meet you.
What we bring to the table is:
Words can only do so much to express something you have to feel. Apply now and if you make the cut on the phone, you get a live interview. If we like what we see at the interview, maybe you get to sit with our team. And if our current staff want you on the team, maybe…just maybe, you become the next best thing to ever happen to our business.
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about our customers' comfort.
Owning and growing your own business has never been easier. Whether you are just starting out or looking to grow your business, you will be able to do so much more for your customers, your employees, and yourself:
⏰Unlimited training and business coaching
⏰Integrated business management systems
⏰Advertising strategies to generate more marketing leads
It’s that approach that has helped the One Hour Heating & Air Conditioning brand grow, representing more than 370 territories across the U.S.
At One Hour Heating & Air Conditioning, we offer more than just an HVAC franchise opportunity. When you come onboard with us, you’ll realize:
⏰You can do so much more for your customers, your employees and yourself
⏰You’ll still retain 100% ownership of your company
Each of our franchisees is experienced, talented, and uniquely qualified to be part of our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. We’ve done it time and time again. And we’re excited to do it for your business, too.
We’re confident that our tried-and-proven business conversion model—and our Conversion Incentive Program opportunity for qualified contractors —can help you achieve your business goals.
🔹Part of the Authority Brands Family🔹
