What You'll Do
T he Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager, Job Developer, Sector Leads, participants, and other relevant staff to ensure participants are actively employed.
Your responsibilities will include:
Provide group or individual job retention, maintenance support and counseling.
Assist participants with issues pertaining to work-related benefits and transitional benefits.
Research and verify 30-day to 90-day, and 180-day via fax, site visits, mail, and in-person appointments.
Maintain on-going contact with participants to identify any personal and social problems that may arise while being employed and make appropriate referrals for the resolution.
Facilitate group retention activities in order to help educate participants on benefits and work support as well as career advancement exploration.
Maintain contact with employers to verify employment, resolve any issues with their WeCARE participant workers, and ensure overall satisfaction with WeCARE relations.
Coordinate with job developers and Strategic Sector Lead teams to develop and maintain job retention information with employers on working participants.
Offer employment counseling and referrals to support services or additional educational programs.
Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
You're a great fit for this role if you have:
Bachelor’s Degree in Vocational Rehabilitation Counseling or another related field preferred.
1 year of case management experience or related experience. Or an equivalent combination of related education and experience.
Bi-lingual (English Spanish) candidates preferred.
Compensation
$23.08-$25.00/hr.
For 87 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 250,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Health and Economic Development, which are strategically aligned for maximum impact.
The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
