Retention & Quality Specialist
Newcastle (NE12 8BU)
£25,000 rising to £26,000 + performance bonus
Monday–Friday, 9:00–17:30 (no weekends)
We’re hiring a Retention & Quality Specialist to join our Newcastle team.
This is a hands-on, 50/50 role combining inbound customer retention calls with quality monitoring and coaching activity. You will spend time both on the phones and improving performance across the team
The Role
Retention (50%)
Quality & Coaching (50%)
What We’re Looking For
This role is ideal for a high-performing senior advisor or retention specialist looking to step into quality, coaching, and performance development while still staying hands-on.
Benefits
About Us
We are the No.1 global leader in professionally monitored security, protecting over 6.2 million customers worldwide
We are a fast-growing business with strong internal progression opportunities and a focus on developing high-performing teams across Europe and beyond.
Apply
Apply now and we’ll be in touch.
All successful applicants will be subject to a DBS check (provided by the company).
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 6 million customers in 18 countries across Europe and Latin America, with a team of more than 30,000 colleagues.
Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few!
Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry!
GROWTH
Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally.
- Strong and visionary Management Team and a robust business plan for value creation.
- We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven
INNOVATION
- We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions.
- Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions.
- Develop exclusive hardware and software features.
- Research & Development centers in Madrid, Geneva and Malmö.
- +1700 Technologists… and growing!
PEOPLE
Our successful growth is dependent on our talent pipeline. Our People are our business! We are:
- Passionate in everything we do
- Committed to making a difference
- Always Innovating
- Winning as a Team
- With Trust & Responsibility
