Job Description

Are you a driven Retention Agent fluent in French with a passion for building strong client relationships in the dynamic world of Forex trading? Do you thrive on delivering exceptional customer service, retaining valuable clients, and helping traders succeed? Then this could be the perfect opportunity for you.

Our client, a well-established and rapidly growing Forex company in Dubai, UAE, is seeking a dedicated French-Speaking Retention Agent to join their team on-site. If you enjoy engaging with clients, providing tailored support, and playing a key role in customer loyalty and retention, this role is made for you!

About the Company

Our client is a reputable player in the online trading industry, offering financial trading services to clients across international markets. With a strong focus on customer experience, professional development, and business growth, the company provides an ambitious working environment where motivated individuals can develop their skills and build successful careers.

What You’ll Do

As a French-Speaking Retention Agent, you will act as a key point of contact for the company's existing client base. Your main focus will be to maintain client engagement, strengthen relationships, identify opportunities to increase trading activity, and ensure clients receive consistent support throughout their experience with the company.

Key Responsibilities

• Manage an assigned portfolio of clients, maintaining regular communication and building lasting professional relationships.
• Reach out to existing customers to understand their needs, trading interests, and overall experience.
• Develop strategies to maintain client activity and minimise customer attrition.
• Identify opportunities to increase client engagement and introduce relevant company services.
• Reconnect with inactive or low-activity clients and encourage them to resume their trading journey.
• Build client confidence through effective communication, attentive service, and a thorough understanding of the company's offerings.
• Respond to client questions concerning trading platforms, account-related matters, and available services.
• Provide updates on relevant market news, company developments, and promotional campaigns.
• Assist customers with account-related processes, including deposits and withdrawals.
• Monitor client satisfaction and identify potential concerns before they affect the customer relationship.
• Work towards individual and team retention targets while maintaining high service standards.
• Follow internal procedures and ensure all client interactions meet regulatory and compliance standards.

Requirements

• Previous experience in client retention, sales, account management, or customer relationship management; experience in Forex or financial services will be considered an advantage.
• Native or fluent-level French, both written and spoken, is required.
• Strong communication and interpersonal abilities, with the confidence to engage clients over the phone.
• A results-oriented approach, with the ability to meet and exceed performance targets.
• Excellent persuasion, negotiation, and problem-solving skills.
• Ability to build rapport with different types of clients and handle challenging conversations professionally.
• Positive attitude, resilience, and the ability to perform in a target-driven environment.
• Good computer skills and familiarity with CRM systems.
• A proactive mindset, strong work ethic, and genuine interest in developing within the financial services industry.
• Availability to work on-site in Dubai.

Benefits

• Competitive salary package complemented
• Attractive commission structure.
• Opportunity to increase your earnings through performance-based incentives.
• Professional development and career progression within an established international company.
• Comprehensive onboarding and continuous training to support your success.
• Modern office environment and an international team based in Dubai.
• Opportunity to gain valuable experience in the global Forex and financial services sector.

Apply now and join a thriving Forex company where French-speaking professionals can build rewarding careers!