You'll love this role if you're someone who doesn't shy away from a little challenge and gets satisfaction from turning things around.
Every customer you speak to already knows us. They're reviewing their renewal, questioning whether their policy still meets their needs or considering whether to stay. Your role is to understand what's driving that decision and help them make a confident, informed choice about what comes next.
The conversations you'll have in Retention are different from what you'll find in most customer service or sales roles. No two are exactly the same, which means you'll learn how to ask better questions, think on your feet and adapt your approach to different situations.
Along the way, you'll build negotiation skills, commercial awareness, resilience and confidence in conversations that genuinely matter. With paid training, regular coaching and on-the-job feedback, you'll continue developing capability that can create opportunities across your career.
Many people who are successful in this role haven't come from insurance, they've come from retail, hospitality and customer-facing roles where they learned how to connect with people, earn trust and confidently navigate customer questions, concerns and objections. If that sounds like you, we'll help you build the sales and insurance skills from there.
Ready?
Hit Apply and we'll circle back.
We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.
As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.
Work that’s a bit more you-shaped.
From the moment we opened our doors, Youi has been committed to doing things differently. We're not your average insurance company - we're a challenger brand that's shaking up the industry by offering consumers a fresh, alternative choice. We believe that insurance should be tailored to the unique needs and lifestyles of our customers, and that's why we insure homes and cars of all shapes and sizes. Because at Youi, what makes us unique is you.
We've put in the hard work to build a strong brand and a culture that prioritises innovation and agility. Our team of over 1,700 employees across three countries is dedicated to providing the best possible service to our customers. We're passionate about building a great company that prioritises its people and their development. It's this unwavering commitment to our people that's key to our success.
