Job Description

Retail Manager Bookstore & Café

An experienced and enthusiastic Retail Manager is needed to lead the daily operations of a combined bookstore and café, ensuring excellent customer service, smooth operations, and achievement of sales goals. The role includes team leadership, inventory management, and maintaining high presentation standards.

Main Responsibilities:

1. Operational Management:
   Oversee day-to-day operations of both the bookstore, lifestyle retail and café to ensure a seamless customer experience.
   Monitor and maintain store standards, cleanliness, visual merchandising, and overall store presentation.
   Ensuring Store Clean, well-organized (Japan Standard); visually appearing, maintaining security measures to prevent theft and fraud.
   Coordinate with the Merchandising department to make sure for book, lifestyle retail and café inventory orders, ensuring timely replenishment and stock accuracy
2. Sales & Financial Performance:
   Sales and Promotion: Managing Promotion and setting up displays to attract customers and boost more sales.
   Manage daily cash handling, sales transactions, and financial reporting.
   Analyze sales trends, develop promotions, and recommend strategies to increase sales and customer engagement.
   Ensure sales targets, profitability, and customer satisfaction goals are met.
3. Staff Management:
   Recruit, train, and supervise retail and café staff.
   Schedule shifts, manage attendance, and oversee team performance.
   Foster a positive work environment and motivate the team to deliver excellent service.
   Train employees on customer service, product knowledge, and efficient service for the bookstore, lifestyle retail and F&B sectors.
4. Customer Service:
   Ensure exceptional customer service standards across both bookstores and café.
   Excellent customer service with strong product knowledge, ensuring a positive shopping experience.
   Resolve customer complaints or issues promptly and professionally.
   Build relationships with regular customers and create community engagement initiatives.
5. Inventory & Stock Control:

Oversee books, lifestyle retail and café product inventory management, stock levels, and ordering processes.
Conduct regular stock takes and manage loss prevention.

6. Marketing & Event:

. Plan and execute in-store events such as book launches, author signings, and reading sessions.
Collaborate with marketing teams for promotional campaigns and social media activities.

Qualifications & Requirements:
Proven experience as a Retail Manager, preferably in a bookstore, café, or lifestyle retail setting.
Minimum 8 yrs and above with at least 1500 sqm flooring retail experience.
Strong leadership, organizational, and multitasking skills.
PDCA (Plan-Do-Check-Act): Implementing continuous improvement processes for business operations.
Excellent communication and interpersonal abilities.
Passion for books, literature, and café culture.
Financial acumen with experience in managing budgets, sales targets, and inventory.
Proficiency in POS systems, inventory software, and basic Microsoft Office tools.

Education & Experience:

Degree in Business Administration, or a related field;
Minimum 8 yrs and above with at least 1500 sqm flooring retail experience;
5 years experience in Front store operations.
Possess strong negotiation skills and can arrive at win-win solutions with partners and suppliers;
Strong communication and interpersonal skills;
Strong analytical skills and comfortable dealing with numerical data and systems;
Must be able to work in a fast-paced environment;
Advanced skills in MS Office Suite.
. Fluent in English, competency in either Japanese or other language valuable but not required

Working hours:
Up to 48 hours per week; primary workdays are Monday to Sunday with Roster Schedule and work outside of office hours required on occasions