Job Description

Company Description

Job Description

About the Role

As a Retail Vending Manager, you will take ownership of Sodexo's national vending and unattended retail network, driving sales growth, operational performance, customer experience and commercial outcomes across remote and corporate sites. You will oversee the end-to-end management of vending operations, including product range, pricing, merchandising, supplier performance, machine optimisation, telemetry reporting and network expansion.

Working closely with the Retail Systems Manager, site operations, suppliers, technology partners and internal stakeholders, you will use data-driven insights to improve machine performance, maximise revenue opportunities and ensure a seamless customer experience.

This is an exciting opportunity for a commercially minded retail professional who enjoys working across operations, technology and category management while influencing business outcomes through innovation, customer focus and continuous improvement.

Key Responsibilities

• Lead the performance and continuous improvement of Sodexo's vending and unattended retail network nationally.
• Drive sales, gross margin, product availability and customer satisfaction across all vending channels.
• Analyse vending performance data and identify opportunities to improve revenue, profitability, product mix and operational efficiency.
• Manage vending suppliers, service partners and technology providers to ensure service levels, machine uptime and customer expectations are consistently met.
• Develop and implement vending ranges, pricing strategies, planograms, promotions and merchandising standards aligned to customer demand.
• Monitor key performance indicators including sales, margin, uptime, availability, shrinkage, service response times and machine profitability
• Collaborate with Category, Supply Chain, Finance, IT and Operations teams to deliver commercially successful vending solutions
• Support the implementation of new technologies including telemetry, cashless payment systems, micro-markets and smart retail solutions.
• Identify emerging trends, product innovations and new retail opportunities that strengthen Sodexo's unattended retail offering.

About You

To be successful in this role, you will demonstrate:

• Experience in Vending Operations, Retail Management, Category Management, FMCG, Convenience Retail or Multi-Site Operations.
• Strong commercial acumen with a proven ability to drive sales, profitability and customer experience through data-driven decision making.
• Excellent stakeholder engagement and relationship-building skills, with the ability to influence suppliers, service providers and internal teams.
• Strong analytical and problem-solving capability, using insights and performance data to identify opportunities and deliver results.
• Experience managing multiple priorities while maintaining a high standard of execution in a fast-paced environment.
• A proactive and action-oriented mindset, with high levels of accountability, resilience and ownership.
• Curiosity and a passion for retail innovation, technology and customer-focused solutions.
• Energy, enthusiasm and a commitment to delivering exceptional commercial and operational outcomes.

You will bring the capability and confidence to independently manage Sodexo's vending network while supporting future growth, innovation and continuous improvement initiatives.

Qualifications & Experience

• Minimum 4-6 years' experience in Vending Operations, Retail Management, FMCG, Convenience Retail, Hospitality, Supply Chain or a similar commercial environment.
• Demonstrated success improving sales performance, profitability, operational efficiency or supplier outcomes.
• Experience analysing sales, margin, stock, customer and operational data to identify opportunities and drive results.
• Strong understanding of merchandising, planograms, inventory management, replenishment and customer experience principles.
• Experience working cross-functionally with Operations, Supply Chain, Finance, Commercial, IT and external suppliers.
• Proficiency in Microsoft Office applications, retail reporting platforms, telemetry systems, POS platforms and inventory management tools.
• Relevant tertiary qualifications in Business, Commerce, Retail, Supply Chain or a related discipline are desirable.
• Ability and willingness to travel to sites nationally as required.

Why Join Sodexo?

At Sodexo, we are committed to creating a better everyday for our teams, clients and consumers. This role offers the opportunity to make a meaningful impact on a growing retail portfolio while leading the future of vending and unattended retail across our business.

You'll have the autonomy to influence commercial outcomes, implement innovative retail solutions, drive customer experience improvements and shape the future of convenience retail across some of Australia's most unique and diverse operating environments.