Training & Development

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  Identify training and development needs across the retail network including dealers, station managers, and site staff.
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  Coordinate and deliver retail training programs to support business growth and operational efficiency.
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  Develop and implement induction programs for new retail employees and dealers.
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  Facilitate training sessions on site operations, standards, financial management, stock management, and operational procedures.

Dealer Management & Support

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  Coordinate the dealer recruitment process including selection, interviews, appointment, onboarding, and performance reviews.
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  Train newly recruited dealers on operational procedures and ensure effective onboarding before site handover.
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  Maintain an updated database of prospective dealers and dealership applications.
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  Act as the custodian of dealer contracts, ensuring proper management of renewals, terminations, and compliance with contract timelines.

Performance Management

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  Support implementation of dealer performance improvement processes and maintain centralized administration of performance-related documentation.
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  Monitor and evaluate the effectiveness of training programs and provide reports on outcomes and impact.

Collaboration & Stakeholder Engagement

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  Work closely with business leaders to design and implement training initiatives aligned with business needs.
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  Support employee engagement initiatives including mentoring programs, talent development, and succession planning.
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  Assist with internal communication and engagement initiatives related to marketing campaigns, promotions, and product launches.

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  Maintain accurate records of training activities, reports, and training materials.
  
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  Ensure training documentation and operational records are regularly updated and access
  

Requirements

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  Bachelor’s degree in Business Administration or a related field.
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  Experience in training, retail operations, or talent development.
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  Strong facilitation and presentation skills.
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  Knowledge of retail operations, dealer management, or franchise networks is an added advantage.
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  Excellent analytical and organizational skills.
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  Strong interpersonal and stakeholder management skills.
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  Proficiency in Microsoft Office applications and data management tools.
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  High level of integrity, attention to detail, and ability to work independently.