We're looking for a Retail Trainer to join the Total Tools team and make a real impact on the capability, confidence and performance of our store teams across South Australia and Western Australia. Through engaging training, coaching and on-the-floor support, you'll help team members deliver exceptional customer experiences, provide trusted advice and turn product knowledge into sales opportunities.
This is a hands-on role where you'll bring learning to life through a mix of face-to-face workshops, virtual training and in-store coaching. If you love developing people, creating training that actually sticks and seeing the results of your coaching in store performance, this could be the perfect opportunity. You'll regularly travel across both South Australia and Western Australia, spending equal time supporting stores in each state.
While product knowledge within hardware or tools would be beneficial, training and coaching experience will be highly regarded, particularly where it has helped build team confidence, improve customer interactions and drive stronger sales outcomes.
We're proud to offer a workplace that supports your wellbeing, growth and belonging:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited
At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers — we're a national network helping build stronger communities.
Backed by trusted brands like Total Tools, Mitre 10 and Home Hardware, we support independently owned, joint venture and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we help tradies, builders and DIYers tackle every job with confidence.
This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
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At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
